2 Replies Latest reply on Jan 20, 2015 1:17 AM by Test Screen Name

    Why is Customer Support Chat "unavailable" and phone lines inactive?

    Trevor Burroughs

      Having spent several hours trying to update our CC payment method and get a payment processed, I eventually gave up, set up a brand new CC account, and bought brand new licenses - and was charged for them. Several hours later and I have a team of very expensive editors still sitting around unable to work because the licenses (which were charged for over two hours ago) have still not been activated.


      Adobe's Phone support is only available from 9am (wish I could work those hours), and the Chat Support (supposedly 24/7) is "Currently Unavailable".


      Can I send you the bill for wasting my editor's time - cos someone has to pay them!