A couple of things to check...
Do both the user and system have full rights on the prefs folders?
Does reinstalling MSVCR100.dll from Microsoft help?
If it works in an admin account, does it work if you copy the prefs folders from an admin account and replace the folders in the regular account? (Note, you must rename or delete the original folders in the non-admin account before pasting to actually replace the folders, not just the content).
Thanks for your quick response.
Yes the user and system have full rights on the prefs folders.
I can't say I have tried reinstalling MSVCR100.dll from Microsoft, I will try that.
Also have not tried your last suggestion, although I have installed it as Admin to the D drive, then tried running it from there as a non-admin account which produced the same crash error unfortunately.
I'm going to try the MSVCR100.dll fix and see how it goes, I'll keep you posted.
Thanks for your suggestion but unfortunately re-installing MSVCR100.dll didn't work which is a shame.
I think the folder replacement is more likely to work, but it also occurs to me that this could be either an issue with the default printer (set it initially to something local, Microsoft Fax or some other virtual printer if there is no real local printer available, and be sure it is online the first time you try to launch ID), or it might be some other software running in the background. You could run MSconfig and turn off anything, including virus and malware scanners, that is non-essential to test.
When we completely re-installed the users machine the first thing we tested was to install InDesign and test it with nothing installed / running and it produced the same error unfortunately. Interesting Theory about the printers, I'll give it a go and see what I can come back with. Thanks!
Doesn't seem to have worked unfortunately :/ Same error.
Is the recovery folder empty? I'm running out of ideas here.
But it does sound like a conflict with something else at this point. Any third party plugins? Free fonts?
Humor me and do the diagnostic startup, or maybe even start in Safe Mode and see what happens.
Sorry for the delay, I appreciate your help on this.
I'm running out of ideas myself! The recovery folder is empty.
I'll try it in safe mode see what happens, I think it's purely down to permissions if it works with admin but not without (I may be completely wrong). There's no free fonts - I even tried removing a few fonts as suggested in the Adobe support tool they have before you open a thread. I'll let you know what happens.
Tried in safe mode, with bare minimum opened and still get the same error.
I feel like I've actually ran out of ideas now.. What else is there to try?
I know it's not what you want to do, but can you set the properties for ID to run as administrator? For what it's worth, I don't think you are unique in having this problem, and I suspect it may be related to networking.
It seems I've finally found a fix! One of my colleagues sent me this so I thought I would share it incase others have the same issue.
These are the steps I followed to get it to work.
1.Create a folder on the C-root, like C:\UserTemp
2.Give the users Modify rights on the folder you created,
3.Run the following commandlines for each user to change their %temp% and %tmp% paths (need to be logged in as the user):
A. setx.exe TEMP C:\UserTemp
B. setx.exe TMP C:\UserTemp
Basically what this does is creates a new TEMP folder where the user can gain full access too, without actually having administrative rights. I've been told this works for all CS6 applications not just InDesign.
Hope this can help someone else in the future and thanks for all your help on this Peter, with the troubleshooting.
I've my temp folder restated in D: Drive, hence was facing this acute problem !!
thanks to this forum thread,
this saved my hrs...
just a simple solution for a complex startup error !!
But I'd also like to know if there is any patch or updates from official Adobe to solve that ??
[as I still don't want to change my TEMP folder yet ;-)]