3 Replies Latest reply on Jan 21, 2015 7:45 AM by Mylenium

    Error (26 :: 0) - Crashes upon opening

    deanrockne

      Hi, I recently got a file from a freelancer that produces a couple errors when I attempt to open it (screen shots below).  I had him resend files and he claims they work fine for him.  I was able to import the problem project file into a new project, but that generated the same errors.  It didn't crash immediately, but it does crash if I attempt to open certain comps.  I know that I am missing several effects, but I'm unable to get a full list of what they are (so far it looks like Plexus, Particular, MBL, RSMB Pro, Sapphire Suite).  I am currently using the latest build of AE.  I do not know what version the freelancer is using.  In researching this issue I came across a problem with Knoll UnMult, but supposedly that issue was fixed in 13.1.1 and I'm on 13.2.

       

      Could not having the required effects cause crashes like this?

      Is this freelancer sandbagging me in an attempt to win future business doing the edits?

       

      Error1.png

      Error2.png

        • 1. Re: Error (26 :: 0) - Crashes upon opening
          Mylenium Most Valuable Participant

          Your freelancer can generate a report about the effects used using the collect files option. Otherwise we can't really know what is going on, but it looks like a referenced layer in an effect is breaking down.

           

          Mylenium

          • 2. Re: Error (26 :: 0) - Crashes upon opening
            deanrockne Level 1

            Thanks Mylenium, I had him generate a list:

             

            Rendering plug-ins:

              Classic 3D

             

            Effects used:  55

             

            Effect:  3D Point Control

            Effect:  Alpha Levels

            Effect:  BCC UpRez

            Effect:  Box Blur

            Effect:  Brightness & Contrast

            Effect:  Card Wipe

            Effect:  Card Wipe Master Control

            Effect:  CC Ball Action

            Effect:  CC Light Sweep

            Effect:  Checkbox Control

            Effect:  Color Control

            Effect:  Color Key

            Effect:  Curves

            Effect:  Drop Shadow

            Effect:  Fast Blur

            Effect:  Fill

            Effect:  Fractal Noise

            Effect:  Glow

            Effect:  Gradient Ramp

            Effect:  Grid

            Effect:  Invert

            Effect:  Iris Wipe

            Effect:  Levels

            Effect:  Linear Wipe

            Effect:  Magic Bullet Looks

            Effect:  Motion Tile

            Effect:  Nodes 2

            Effect:  Noise

            Effect:  Optical Flares

            Effect:  Paint

            Effect:  Particular

            Effect:  Plexus

            Effect:  Plexus Lines Renderer

            Effect:  Plexus Noise Effector

            Effect:  Plexus Points Renderer

            Effect:  Plexus Primitives Object

            Effect:  Plexus Toolkit

            Effect:  Plexus Transform

            Effect:  Point Control

            Effect:  Puppet

            Effect:  Roughen Edges

            Effect:  RSMB Pro

            Effect:  S_FilmDamage

            Effect:  S_Vignette

            Effect:  Scribble

            Effect:  Sharpen

            Effect:  Shatter

            Effect:  Slider Control

            Effect:  Three Color Ramp

            Effect:  Threshold

            Effect:  Tint

            Effect:  Turbulent Displace

            Effect:  Turbulent Noise

            Effect:  VC Color Vibrance

            Effect:  Vegas

            • 3. Re: Error (26 :: 0) - Crashes upon opening
              Mylenium Most Valuable Participant

              Do you have all the commercial plug-ins listed in the report? There's quite a lot of them in there. If not it might be a good idea to at least install their demo versions...

               

              BorisFX Continuum Complete

              Effect:  BCC UpRez

               

              Red Giant Magic Bullet Looks

              Effect:  Magic Bullet Looks

               

              FX Factory Yanobox Nodes 2

              Effect:  Nodes 2

               

              Video CoPilot

              Effect:  Optical Flares

               

              Trapcode Particular

              Effect:  Particular

               

              Plexus

              Effect:  Plexus

              Effect:  Plexus Lines Renderer

              Effect:  Plexus Noise Effector

              Effect:  Plexus Points Renderer

              Effect:  Plexus Primitives Object

              Effect:  Plexus Toolkit

              Effect:  Plexus Transform

               

              RevisionFX ReelSmart MotionBlur

              Effect:  RSMB Pro

               

              GenArts Sapphire

              Effect:  S_FilmDamage

              Effect:  S_Vignette

               

              Video CoPilot

              Effect:  VC Color Vibrance

               

              There are also some expression controls, so double-check whether you are not seeing a breakdown there.

               

              Mylenium