Did you get any error message?
A problem caused the program to stop working correctly/ please close the programm
I do not see where you have mentioned what version of Premiere Elements you are using on your Windows 7 (assumed 64 bit).
Lots of possibilities for the error that you mention.
Please supply more information if the information already supplied does not work for you.
Problems with the same symptoms can (often do) have difference causes. The answers are in the details.
With your details (specific to your situation), we can try to customize a reply which will work for you.
Thisi is all the details I have….
Not even coming in?
I will try ot reinstall[cid:image001.jpg@01D035A6.136B0B50]
As your schedule permits, please let us know how the uninstall reinstall turns out.
If you are not the actually operator of the program, please try to find out at least what version of Premiere Elements is being used.
Hope the uninstall reinstall works for you, but there are other troubleshooting avenues to follow if it does not.
But the details are going to be influence if we find the solution later or sooner.
That was long uninstall & install…. It is not working.
I am getting the main window; choose Video editor, new project…..
Getting the “close the program” window
Thanks for the update.
The start sounds great, and the uninstall/reinstall appeared to have been a good choice. Great job.
But, what about this "getting the "close the program" window". What is that all about?
It sounds like the program is now letting you into the Expert or Quick workspace, but then shutting you down.
If that is the case...
a. does the problem exist with or without the antivirus and firewall(s) disabled?
b. are you working with a pen and tablet device or mouse?
c. how far into new project do you get when the program wants a shutdown....and, if you do get into the
editing workspace, what format video are you editing?
Let us start here and then decide what next.
Yes I get this window (scroll down after the picture for more)
When pushing new project after a minute I am getting this window
Is there a possible that the hardware is more less than the minimum requirements ?
Thanks for the reply.
As Panos mentions, your computer resources and the Adobe System Requirements for the product need to be compared.
The information in the following link will help you in that regard
Remember, that some of the requirements may get the program installed but that does not necessarily mean that they are enough
to edit a high resource demanding form. But, if you are having this problem before you even import media into the project, then
we need to look at other possibilities for the happening.
1. Video card/graphic card. How many cards does your computer use? See Device Manager/Display Adapters. Is the driver version
for the card up to date according to the web site of the manufacturer of the card?
2. If you have already ruled out the antivirus and firewalls and a pen and tablet device, then we will not go there.
3. Delete the Adobe Premiere Elements Prefs file and, if that does not work, then delete the whole 12.0 Folder in which it exists.
Local Disk C
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 12.0 Folder
in which the Adobe Premiere Elements Prefs file exists. Important - be sure to be working with Folder Option Show Hidden Files, Folders, and Drives
enabled so that you can see the complete path cited.
Then please let us know the outcome so that we can decide what next if necessary.
I gave up as many of my friends
we work with ver 9.
window 7 and ver 12 is no go!
Thanks for the reply.
Are you saying that Premiere Elements 9 will run on your computer, but Premiere Elements 12 on the same computer will not?
And other collages as well reporting it
Please consider the following Premiere Elements 12 solution to see if it applies and/or works for you.
Rename the SLCache Folder from SLCache to SLCacheOLD. That SLCache Folder can be found in Windows 7, 8, or 8.1 64 bit
Local Disk C
Program Files (x86)
and in the Adobe Folder is the SLCache Folder that you rename from SLCache to SLCacheOLD.
Did you ever say if you are working with Windows 7 32 bit or 64 bit? Above is for 64 bit computer.
Windows 7 64!
I thank you very much I gave up and it should be reported as bug at Adobe to be fixed…. Or recomand other versions
Thanks for the update. Sorry that the news was not better.
For troubleshooting purposes at this time, you might want to consider downloading and installing the Premiere Elements 13 tryout from Adobe
to determine if that will work for you. That will help to sort out a version problem from a computer/version problem. If 13 works for you, then you can
decide if it is worthwhile for you to purchase it. If not, then the result points to something in the computer and/or the computer's interaction with 12.
We will be watching for further developments.
No time any more thanks!