18 Replies Latest reply on Jan 24, 2015 7:59 AM by nird96132915

    Hi

    nird96132915

      Hi

      My Premiere Elements does not start (using windows 7)

        • 1. Re: Hi
          PanosGR Level 1

          Hello

          Did you get any error message?

          • 2. Re: Hi
            nird96132915 Level 1

            yes

            A problem caused the program to stop working correctly/ please close the programm

            • 4. Re: Hi
              A.T. Romano Level 7

              nird

               

              I do not see where you have mentioned what version of Premiere Elements you are using on your Windows 7 (assumed 64 bit).

               

              Lots of possibilities for the error that you mention.

               

              Please supply more information if the information already supplied does not work for you.

              Problems with the same symptoms can (often do) have difference causes. The answers are in the details.

               

              With your details (specific to your situation), we can try to customize a reply which will work for you.

               

              Thanks.

               

              ATR

              • 5. Re: Hi
                nird96132915 Level 1

                Thisi is all the details I have….

                Not even coming in?

                I will try ot reinstall[cid:image001.jpg@01D035A6.136B0B50]

                • 6. Re: Hi
                  A.T. Romano Level 7

                  nird

                   

                  As your schedule permits, please let us know how the uninstall reinstall turns out.

                   

                  If you are not the actually operator of the program, please try to find out at least what version of Premiere Elements is being used.

                   

                  Hope the uninstall reinstall works for you, but there are other troubleshooting avenues to follow if it does not.

                  But the details are going to be influence if we find the solution later or sooner.

                   

                  Best wishes

                   

                  ATR

                  • 7. Re: Hi
                    nird96132915 Level 1

                    Ver 12

                    Thank you

                    That was long uninstall & install…. It is not working.

                     

                    I am getting the main window; choose Video editor, new  project…..

                     

                    Getting the “close the program” window

                    • 8. Re: Hi
                      A.T. Romano Level 7

                      nird

                       

                      Thanks for the update.

                       

                      The start sounds great, and the uninstall/reinstall appeared to have been a good choice. Great job.

                       

                      But, what about this "getting the "close the program" window". What is that all about?

                       

                      It sounds like the program is now letting you into the Expert or Quick workspace, but then shutting you down.

                       

                      If that is the case...

                      a. does the problem exist with or without the antivirus and firewall(s) disabled?

                      b. are you working with a pen and tablet device or mouse?

                      c. how far into new project do you get when the program wants a shutdown....and, if you do get into the

                      editing workspace, what format video are you editing?

                       

                      Let us start here and then decide what next.

                       

                      Thanks.

                       

                      ATR

                      • 9. Re: Hi
                        nird96132915 Level 1

                        Well

                        Yes I get this window (scroll down after the picture for more)

                         

                         

                         

                         

                        When pushing new project after a minute I am getting this window

                         

                         

                        • 10. Re: Hi
                          PanosGR Level 1

                          Is there a possible that the hardware is more less than the minimum requirements ?

                          • 11. Re: Hi
                            A.T. Romano Level 7

                            nird

                             

                            Thanks for the reply.

                             

                            As Panos mentions, your computer resources and the Adobe System Requirements for the product need to be compared.

                            The information in the following link will help you in that regard

                            System requirements | Adobe Premiere Elements

                            Remember, that some of the requirements may get the program installed but that does not necessarily mean that they are enough

                            to edit a high resource demanding form. But, if you are having this problem before you even import media into the project, then

                            we need to look at other possibilities for the happening.

                             

                            1. Video card/graphic card. How many cards does your computer use? See Device Manager/Display Adapters. Is the driver version

                            for the card up to date according to the web site of the manufacturer of the card?

                             

                            2. If you have already ruled out the antivirus and firewalls and a pen and tablet device, then we will not go there.

                             

                            3. Delete the Adobe Premiere Elements Prefs file and, if that does not work, then delete the whole 12.0 Folder in which it exists.

                            Local Disk C

                            Users
                            Owner

                            AppData

                            Roaming

                            Adobe

                            Premiere Elements

                            12.0

                            and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 12.0 Folder

                            in which the Adobe Premiere Elements Prefs file exists. Important - be sure to be working with Folder Option Show Hidden Files, Folders, and Drives

                            enabled so that you can see the complete path cited.

                             

                            Then please let us know the outcome so that we can decide what next if necessary.

                             

                            Thank you.

                             

                            ATR

                            • 12. Re: Hi
                              nird96132915 Level 1

                              I gave up as many of my friends

                              we work with ver 9.

                               

                              Note\

                              window 7 and ver 12 is no go!

                              • 13. Re: Hi
                                A.T. Romano Level 7

                                nird

                                 

                                Thanks for the reply.

                                 

                                Are you saying that Premiere Elements 9 will run on your computer, but Premiere Elements 12 on the same computer will not?

                                 

                                ATR

                                • 14. Re: Hi
                                  nird96132915 Level 1

                                  Exactly!

                                  And other collages as well reporting it

                                  • 15. Re: Hi
                                    A.T. Romano Level 7

                                    nird

                                     

                                    Please consider the following Premiere Elements 12 solution to see if it applies and/or works for you.

                                    Rename the SLCache Folder from SLCache to SLCacheOLD. That SLCache Folder can be found in Windows 7, 8, or 8.1 64 bit

                                    Local Disk C

                                    Program Files (x86)

                                    Common

                                    Adobe

                                    and in the Adobe Folder is the SLCache Folder that you rename from SLCache to SLCacheOLD.

                                     

                                    Did you ever say if you are working with Windows 7 32 bit or 64 bit? Above is for 64 bit computer.

                                     

                                    ATR

                                    • 16. Re: Hi
                                      nird96132915 Level 1

                                      Windows 7 64!

                                      I thank you very much I gave up and it should be reported as bug at Adobe to be fixed…. Or recomand other versions

                                      • 17. Re: Hi
                                        A.T. Romano Level 7

                                        nird

                                         

                                        Thanks for the update. Sorry that the news was not better.

                                         

                                        For troubleshooting purposes at this time, you might want to consider downloading and installing the Premiere Elements 13 tryout from Adobe

                                        to determine if that will work for you. That will help to sort out a version problem from a computer/version problem. If 13 works for you, then you can

                                        decide if it is worthwhile for you to purchase it. If not, then the result points to something in the computer and/or the computer's interaction with 12.

                                         

                                        We will be watching for further developments.

                                         

                                        Best wishes

                                         

                                        ATR

                                        • 18. Re: Hi
                                          nird96132915 Level 1

                                          No time any more thanks!