1 Reply Latest reply on Jan 21, 2015 7:30 PM by John T Smith

    Nothing will download off the creative cloud app (Photoshop, Illustrator, etc...)

    Jp3

      Hey.

       

      I'm trying to download Photoshop and Illustrator from the creative cloud app. I can't seem  to get either of them to download after purchasing the monthly student package. Photoshop seems to download fine until it stops at either 42/51/52% and will never finish downloading. Illustrator never even begins the download process and just sits at waiting. I'm running Windows 8.1 and have never had this problem with any other program. As for troubleshooting it I'm not sure what I could do so I simply deleted all creative cloud data off my computer and tried again from scratch, no use. Also did a system update and restart, again to no avail.

       

       

      Please advise,

      Jesse.