8 Replies Latest reply on Feb 13, 2015 7:45 AM by Harry Kümel

    Properly installed Digital Editions does not launch

    Harry Kümel

      Hello,

       

      I installed Adobe Digital Editions on my Desktop computer running on Windows 7, was properly signed in with Adobe and acknowledged - and everything worked fine. I did the same on my laptop, which is still running on XP SP3; installation went without a hitch and here I was also properly signed in at the Adobe site and acknowledged as being so. However, when I tried to launch a pdf file which was DRM protected but supported by Digital Editions, I was asked as usual if I wanted to open said file in Digital Editions, and then clicked 'Yes'... instead of having the file open properly as it did on my desktop, the Adobe site opened on my browser.

       

      In other words, no way to open a DRM protected file in Digital Editions on my XP laptop - and I seem to be caught in a loop there, being constantly redirected to the Adobe site, and this while DI being properly installed and I properly signed in!

       

      I have tried to install and de-install DI several times, to no avail.

       

      Who can help met out here?

       

      Thanks for practical help!

       

      Harry

        • 1. Re: Properly installed Digital Editions does not launch
          Dominic Michael Adobe Employee
          1. Open Adobe Digital Edition
          2. If you are in Reading mode, switch to Library mode by clicking the Library button.
          3. Drag and drop the PDF you like to open into ADE Library or Add the PDF book to Library using menu item File-->Add to Library
          4. Now you can open the book in ADE and read it.

           

          Hope this solves your problem.

          • 2. Re: Properly installed Digital Editions does not launch
            Harry Kümel Level 1

            Hi again,

             

            Thanks for your prompt reply.

             

            It does not solve the problem, however.  Indeed - and I forgot to mention this - even if it appears to be properly installed Adobe Digital Edition cannot be opened on my laptop, whatever I try (uninstalling, reinstalling, et cetera).  When I double click on the icon, there seems to be some activity for about 5 seconds, then... nothing happens.  Please note again that the same Adobe Digital Edition version installed on my desktop computer works without a hitch.


            To repeat the problem:

            - When I try to drop a DRM protected or, for that matter, any epub file on the icon of the program (as one does usually to launch such files), the same occurs: some short activity then... nothing.

            - When I try to launch a DRM protected file directly by double-clicking on it, first the normal Adobe Reader opens with the pop-up message asking if I want to open that DRM file into Adobe Digital Edition; when I click "Yes", something happens indeed: the Adobe Digital Edition site opens in my browser!

            - And to repeat what you ask for: no way to open Adobe Digital Edition directly.


            Please note finally that all ebook readers installed on the laptop and for that matter also on my desktop (Kindle... Calibre... etc.) work perfectly well but won't open a DRM protected file of course.


            Hopefully you can come up with a solution.


            Thanks again,


            Harry

            • 3. Re: Properly installed Digital Editions does not launch
              Harry Kümel Level 1

              Hello,

               

              The one reply I received - see above - did NOT solve my problem. Doesn't any one at Adobe or elsewhere know of a proper solution?

               

              Best,

               

              HK

              • 4. Re: Properly installed Digital Editions does not launch
                Harry Kümel Level 1

                Still no answer to my question! I'm wondering if this is taken seriously by anyone?

                 

                HK

                • 5. Re: Properly installed Digital Editions does not launch
                  Dominic Michael Adobe Employee

                  ADE 4.0.3 is available now. Can you please try with latest version and let us know, whether this solves your problem?

                  Download | Adobe Digital Editions

                  • 6. Re: Properly installed Digital Editions does not launch
                    Harry Kümel Level 1

                    Dear Dominic,

                     

                    Thanks for your latest mail. Unfortunately no change with the new version.

                    No matter what I do, ADE simply refuses to launch on my XP laptop.

                     

                    - When I double click on it, short activity, then nothing.

                    - When I drop the e-book on the icon of the program, same shofrt activity

                    then nothing.

                    - When I double click on the e-book, the normal Adobe Reader opens, with a

                    popup asking if I want to lounch ADE. When I click "Yes", activity ensues

                    and... the ADE page in my browser opens, asking among other things if I

                    want... to download ADE!!!

                     

                    Needless to say that while all this happens (or rather not happens) I have

                    properly signed in on the ADE page.

                     

                    And, as a reminder: all of this is not the case on my desktop Windows

                    7-64 machine, where ADE works without a hitch. Extremely mysterious - until

                    one will find the answer to the question: what simply stops ADE from

                    launching on my poor little laptop.

                     

                    Best regards,

                     

                    Harry

                     

                    On 13 February 2015 at 09:31, Dominic Michael <forums_noreply@adobe.com>

                    • 7. Re: Properly installed Digital Editions does not launch
                      chiragjuneja Level 1

                      You will require Microsoft .net framework 4.0 to run the ADE on windows.

                      Please confirm that your machine has the required .net version installed.

                       

                      -Chirag

                      • 8. Re: Properly installed Digital Editions does not launch
                        Harry Kümel Level 1

                        Hello "Chirag",

                         

                        Thx for your prompt follow-up.

                         

                        Following the MS instructions on "How to: Determine Which .NET Framework

                        Versions Are Installed" - directly via the register ...(see:

                        https://msdn.microsoft.com/en-us/library/hh925568%28v=vs.110%29.aspx#net_c)

                        ... I checked the matter and came up with the result that you can see in

                        JPG screenshot 

                         

                        Be all that as it may, perhaps this will give you some sort of indication -

                        despite that, following appearances, Framework 4 is indeed running on my

                        little laptop.

                         

                        If you need more technical info, do not hesitate to ask: the situation

                        baffles me - and I am no greenhorn at computing, being a user since... 1979!

                         

                        Best regards and thanks again for following this up.

                         

                        Harry