12 Replies Latest reply on Jan 28, 2015 6:51 PM by A.T. Romano

    Problem to install premiere elements 13

    thiloc56240060

      Hello, I have just completed the installation of photoshop elements 13 and want now to run the installation of premiere elements 13. Right after starting the exe.file I see the following window:

       

       

      Translation: Header: Adobe-Installation Program

      Text: The following problem occured: Installer couldn't be initialized. Download Adobe Support Advisor to identify the problem.

       

      Unfortunately this download of the support advisor doesn't help.

      Anybody out there who know what to do?

      Adobe-Newby

      Thilo

        • 1. Re: Problem to install premiere elements 13
          A.T. Romano Level 7

          thiloc

           

          What computer operating system are you trying to use for the Premiere Elements 13 installation?

           

          A just in case message - Premiere Elements 13 does not support Windows XP, Windows Vista, or OSX 10.7.

          To test the Adobe System Requirements on this, I tried to download Premiere Elements 13 to my Windows XP 32 bit computer.

          It download well, but it would not install.

           

          Let us rule in or out the factor of the computer operating system. Then we can decide what next if the above is not applicable to

          your situation.

           

          Looking forward to your follow up.

           

          Thank you.

           

          ATR

          • 2. Re: Problem to install premiere elements 13
            thiloc56240060 Level 1

            Thanks for your answer. I tried today again and it works. Sometime it is as simple as that, just reboot the system.

            BR

            Thilo

            • 3. Re: Problem to install premiere elements 13
              A.T. Romano Level 7

              thiloc

               

              Wonderful news. Great job. Sometimes those installs can get complicated and troubleshooting intensive. Glad you did not have

              to go through that.

               

              Best wishes.

               

              ATR

              • 4. Re: Problem to install premiere elements 13
                Hans-Dieter Brand

                Hallo und meine Unterstützung kann nur dahingehend sein - ich habe das gleiche Problem. Auch der Support konnte nicht Helfen. Ich sitze da und weis auch nicht weiter.

                • 5. Re: Problem to install premiere elements 13
                  Hans-Dieter Brand Level 1

                  Hallo ich habe die gleichen Probleme.

                  Windows 8.1 64  und das Problem ist die unmögliche Initialisierung. Schon fünfmal den PC neu gestartet. Mit und ohne Virenschutz.

                  Ich habe unter w7 64 schon mit diesem Programm gearbeitet und auch unter W8.1 64. Musste aber nach einer erneuten Installation feststellen es geht nun nichts mehr.

                   

                  Dieter

                  • 6. Re: Problem to install premiere elements 13
                    A.T. Romano Level 7

                    Hans-Dieter Brand

                     

                    Premiere Elements 13 on Windows 8.1 64 bit...

                     

                    How far do you get in the installation of the product? Do the problem start after you try to Sign In with your Adobe ID and Password?

                     

                    Have we gone through the following list besides the uninstall/free cleaner run through/reinstall with antivirus and firewall(s) disabled?

                     

                    1. Does the problem exist with and without the antivirus and firewall(s) disabled?

                     

                    2. Are you working with a pen and tablet device instead of a mouse?.

                     

                    3. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?

                     

                    4. Have you deleted the Adobe Premiere Elements Prefs file and, if necessary, the whole 13.0 Folder in which it exists?

                     

                    5. Do you have the latest version of QuickTime installed on your computer with Premiere Elements 13? Are you running the

                    program from a User Account with Administrative Privileges? Have you explored renaming the SLCache Folder?

                    ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open

                     

                    6. If all else fails, have you created a new User Account with Administrative Privileges and installed and tried to run Premiere

                    Elements 13 there?

                     

                    Please consider and then let us know if any of the above helped.

                     

                    Thank you.

                     

                    ATR

                    • 7. Re: Problem to install premiere elements 13
                      Hans-Dieter Brand Level 1

                      Hallo und einen guten Tag,

                      schrittweise folgendes:

                      "anmelden mit Ihrer Adobe-ID und Passwort?"  ja ist geschehen.

                      "1. ist das Problem vorhanden, mit und ohne die Antivirus und Firewall(s) deaktiviert?"  ja ist sowohl mit als auch ohne Kaspersky

                      "2. arbeiten Sie mit einem Stift und Tablett Gerät anstelle einer Maus?."  nur mit Maus

                      "3. ist deine video-Karte/Grafikkarte aktuell nach der Web-Site des Herstellers der Karte?"  ja habe ich aktualisiert

                      "4. haben Sie die Adobe Premiere Elements Prefs-Datei gelöscht und, falls erforderlich, die gesamte 13.0 Ordner, in dem es sich befindet? Ja den gesamten Ordner gelöcht.

                       

                      Den Download kann ich ohne Probleme durchführen.

                      Bei der Installation erfolgt erste Meldung: Installer wird initialisiert.

                      Nach dreiviertel erfolgt die zweite Meldung: Installer konnte nicht initialisiert werden.

                       

                      Dann ist Ende .

                       

                      Welche Chance habe ich das Programm zum Laufen zu bekommen.

                       

                      Liebe Grüße

                      Hans-Dieter Brand

                      • 8. Re: Problem to install premiere elements 13
                        A.T. Romano Level 7

                        Hans-Dieter Brand

                         

                        Thanks for the reply and working through the troubleshooting questions.

                         

                        Please go through the Adobe document on Installer failures and determine if any of the troubleshooting there

                        has any effect on your Installer could not be initialized.

                         

                        Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows

                         

                        ATR

                        • 9. Re: Problem to install premiere elements 13
                          Hans-Dieter Brand Level 1

                          am besten wäre es wenn ich mein Geld zurückerhalten würde. Ich habe es im online shop gekauft und nur den Abruf-Code. Die Doku suche ich finde nicht im www.

                          :-(

                          • 10. Re: Problem to install premiere elements 13
                            A.T. Romano Level 7

                            Hans-Dieter Brand

                             

                            If you purchased your Premiere Elements 13 from Adobe direct and are within 30 days of purchase, you should be able to get your money back. You can use online Adobe Chat Orders for that.

                            Contact Customer Care

                            Premiere Elements

                            Membership, Account, Payment

                            Payments, Invoices, Orders

                            Chat Panel

                            If the link does not hold its set, then you will need to navigate to Adobe Chat using the above titles as guides.

                             

                            If you purchased from a local vendor, then you will need to be governed by the seller's return/refund policy.

                             

                            If you want to invest any more time in trying to resolve this issue, please let me know. I am glad for the opportunity to be

                            of assistance.

                             

                            Best wishes

                             

                            ATR

                            • 11. Re: Problem to install premiere elements 13
                              Hans-Dieter Brand Level 1

                              Ich habe Anfang November 2014 das Programm gekauft und bin sehr zufrieden damit. Aber jetzt läuft nichts mehr. Das ist nicht schö - alle Versuche sind erfolglos.

                              H.-D.B.

                              :-(

                               

                              Natürlich würde ich gerne das Programm wieder aktivieren.  :-)

                              • 12. Re: Problem to install premiere elements 13
                                A.T. Romano Level 7

                                Hans Dieter Brand

                                 

                                We have covered a lot of possibilities in the troubleshooting. Please review what was suggested and what you ruled out going through those steps, mine and those

                                from the Adobe document link.

                                 

                                If we have not considered the following, please think about exploring them...

                                 

                                1. Did you create a new User Account with Administrative Privileges and install and try to run Premiere Elements 13 from there?

                                 

                                2. Consider disabling the OldFilm.AEX file.

                                Local Disk C

                                Program Files

                                Adobe

                                Adobe Premiere Elements 13

                                Plug-ins

                                Common

                                NewBlue

                                and in the NewBlue Folder is the OldFilm.AEX file that you disable by renaming the file from OldFilm.AEX to OldFilm.AEXOLD.

                                 

                                3. Go to the PDapp.exe file, double click it, and determine what happens.

                                Local Disk C

                                Program Files (x86)

                                Common Files

                                Adobe

                                OOBE

                                PDApp

                                core

                                and in the core Folder is the PDapp.exe file that you double click to open and determine what happens.

                                 

                                But first re-read the thread posts to make sure that you did not overlook any of the suggested troubleshooting.

                                 

                                Thanks.

                                 

                                ATR