We are not Adobe. Rather user to user.
Only Adobe can sort out serial number and activation matters. Did you purchase Premiere Elements 13 from Adobe direct and was given the
purchased serial number from them? If so, Adobe Chat should be be to help you. Consider clicking on the following link to reach Adobe Chat about your
Adobe ID, Signing In
Adobe ID, Sign In, and Account Help
If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Other consideration include
1. Are you trying to use a redemption code instead of the serial number?
2. Is your program a Student Teacher version?
Please review and consider.. Please let us know the outcome as your schedule permits.
Thank for your answers. I found the correct serial number
Thanks for the follow up with the great news. Is all installed and going well?
As your time permits, please let us know what was the key to getting the correct serial number?
In the Swedish broshure it was stated that the serial number should begin with 1057 but that was the serial number for Photoshop. When I looked more carefully I found the correct serial number for premiere element
Thanks for letting us know what worked for you.
The information is appreciated by all.
Adobe just released the 13.1 Update for Premiere Elements 13. You install 13.1 from the Help Menu/Update of an opened project.
I have started to take a deeper look into what 13.1 has to offer. The following is what I have found so far.