5 Replies Latest reply on Jun 9, 2015 11:51 AM by jackiecurtisphoto

    Authorization

    victorial28357214

      Digital Editions won't authorize, with or without my Adobe ID. I keep getting a connection error message saying it can't connect to the activation server/internet. I've done everything I can think of, but I'm not very computer savvy so any assistance is welcome.

        • 1. Re: Authorization
          joet26498555

          I am having the same issue.  I can obviously logon to Adobe as I'm writing this here, but I can't authorize my e-book.  All I get is a message that says "Digital Edition could not connect to activation server".  Check internet connection.

           

          I've been trying since last night, thought maybe server was down.

           

          Tks!

          • 2. Re: Authorization
            manali123

            I have the same problem, I get error message with code: E_AUTH_NOT_READY. Please help! Thank you

            • 3. Re: Authorization
              bilanis

              I am having the same issue and have been attempting to erase my computer activation for over 4 days with no assistance from ADOBE!

              • 4. Re: Authorization
                bilanis Level 1

                Hi.  I just found a resolution to this problem.  Try this. below.  It worked for me.

                 

                For this problem, you need to deauthorize and authorize ADE again.

                 

                Mac:

                 

                1. Go-> Go to folder.

                Go to folder dialog will appear.

                 

                2. Type   ~/Library/Application Support/Adobe/Digital Editions

                drag the activation.dat file to the trash.

                 

                 

                ADE will be deauthorized now.

                Now Authorize ADE again [Help -> Authorize Computer].

                 

                 

                Windows:

                 

                Choose Start > Run.

                In the Open text box, type regedit and then press Enter. The Registry Editor opens.

                In the left pane of the Registry Editor, locate the following registry key:

                HKEY_CURRENT_USER\Software\Adobe\Adept

                Right-click the Adept key and choose Delete.

                In the Confirm Key Delete dialog, click OK.

                 

                 

                Your authorization will be deleted.

                ADE will be deauthorized now.

                Now Authorize ADE again.

                • 5. Re: Authorization
                  jackiecurtisphoto

                  Did not work for me.