1 Reply Latest reply on Jan 23, 2015 7:05 AM by Peter Grainge

    Error during Word import - 0x80004005

    Rsfl Level 1

      When importing a Word document I always receive a 0x80004005 error. By searching I saw that some other authors received the same error ID, but without a solution.Is there any chance to find out what is causing the problem?

       

      The test document I am working on now is only a page long with a few headings and an TOC. No external references or pictures. Always the same error.

      I have already tried this kb solution (I have full access to the key): http://support.microsoft.com/kb/295297/EN-USPRB: Error Message: 0x80004005: General Error Unable to Open Registry Key

      Win7/64bit, Robohelp 11, Word 2010

       

      Robert