When importing a Word document I always receive a 0x80004005 error. By searching I saw that some other authors received the same error ID, but without a solution.Is there any chance to find out what is causing the problem?
The test document I am working on now is only a page long with a few headings and an TOC. No external references or pictures. Always the same error.
I have already tried this kb solution (I have full access to the key): http://support.microsoft.com/kb/295297/EN-USPRB: Error Message: 0x80004005: General Error Unable to Open Registry Key
Win7/64bit, Robohelp 11, Word 2010
Do you mean a specific document or any document? If specific, is it a document that you can share with me? See the Contact page on my site and send the document as instructed there. Do make sure you include a link to this thread and please do not email it direct.
See www.grainge.org for RoboHelp and Authoring tips