Are they using the API that RH provides?
ok.. i know I sound like a complete moron asking these questions, but i've never had to be involved this far down into the process.. as i stated in my original post. Usually, I map everything and then publish.. the developer has done the rest from his side.
I was reading about the API file.. but it's located in the RH program files according to this link:
but the developer doesn't have access to my program files... so in that case, what is to be done? I am sorry if my questions continue to be so aggravating and stupid, but i am (OBVIOUSLY) at a total loss as is the architect.. i just keep saying "it shouldn't be this hard".. it's NEVER been this complicated before.
Again, my apologies for my stupidity.
If you’re going to use the API, you have to copy it from your workstation and give it to them to include in their build.
YEAH... that isn't going to happen.. i think they are going to work around using the alias/hdr files..
thanks tho.. sorry to have bothered you.
What’s the difference between an “architect” and a developer? You said it used to work, so what’s changed? In my case, a looked at the flavours for launching CSH that RH offers, showed the developers each flavour & said to them to pick one. It’s a .NET app so they use the VB.NET one I think.
There's one thing that springs to mind if I read this post: What browser and what version are you using? If you are using an old version of Internet explorer, it may give problems trying to call the help when it called from disc. Can you try with another browser (Google Chrome, Firefox) or place the help on a web server?
Jeff Coatsworth - to answer your questions, an architect (as it seems to me as this is the first time i've worked with anyone with that title) is that they are "specialized" developers... they basically decide how the app is structured within the code - and how it's going to play with other apps and things like help.
As for the comment that it "used" to work.. that was at my old job... these guys don't seem to have much experience with implementing help.... the ones that are already hear that worked to get the old help system in place did it probably 8 or 10 years ago... the new guy doesn't really know how to use an alias file, etc...
and to answer both you and Willam, well... he's now decided since they can't figure out the alias/hdr file implementation, they just want me to name the topic files after the urls within the application - which is more work for me in a way, but whatever... but this way they just tell the app to match the url file name in help with the screen name in the app...
Sorry for the trouble... :-/
Hope you have a happy week ahead. Thanks to you both!