7 Replies Latest reply on Mar 13, 2015 4:55 PM by Alexei-Robles

    cannot install flash player

    sirabq

      windows 7 starter

      firefox 34.0.5

       

      I downloaded install_flashplayer16x32_mssd_aaa_aih.exe, but when I run it, it just crashes.

       

      I get:

       

      Adobe Installation Helper has stopped working

       

      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    install_flashplayer16x32_mssd_aaa_aih.exe

        Application Version:    3.5.4.26

        Application Timestamp:    53d3d183

        Fault Module Name:    install_flashplayer16x32_mssd_aaa_aih.exe

        Fault Module Version:    3.5.4.26

        Fault Module Timestamp:    53d3d183

        Exception Code:    c0000005

        Exception Offset:    00045487

        OS Version:    6.1.7601.2.1.0.768.11

        Locale ID:    13321

        Additional Information 1:    0a9e

        Additional Information 2:    0a9e372d3b4ad19135b953a78882e789

        Additional Information 3:    0a9e

        Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

       

      Windows allows me to close the program, or check for solution and close the program. This seems to be:

       

      WerFault.exe

       

      Checking for a solution seems to do nothing.