You should not have to uninstall Premiere Elements 12/12.1 in order to install and run Premiere Elements 13 on the same computer unless your computer is overloaded and the computer resources are compromised. Just use one program at a time.
Can you still use 12/12.1 on this same computer that will not let you use 13?
What specific Window operating system are you using?
Let us go through the usual drill...
1. Does the problem exist with and without the antivirus and firewall(s) disabled?
2. Are you using a pen and tablet device instead of a mouse?
3. Did you install the program with antivirus and firewall(s) disabled?
4. Disable the SLCache Folder found in Windows 7, 8, or 8.1 64 bit
Local Disk C
Program Files (x86)
and in the Adobe Folder should be the SL Cache Folder that you delete or disable by renaming the Folder
from SLCache to SLCacheOLD.
5. Are you running the program as Administrator and is the latest version of QuickTime installed on the same
computer as Premiere Elements 13?
Let us start here and then decide what next.
Thanks for the response. The operating system is Windows 8. Your questions: 1. Yes; 2. No; 3. Yes. I've tried to install the software 3 different times after uninstalling...all with the antivirus and firewall disabled; 4. Tried and then re-installed software and had the same problems; 5. Yes and yes;
After trying all this I still get a "sign in required" message when I double click the Adobe Photoshop Elements 13 icon on my desktop. After signing on and approving the license agreement the software does not load.....it's just a circular exercise.
Thanks for the update. Sorry the troubleshooting did not resolve the issue.
1. Right click the desktop icon for the program, select and apply Run As Administrator in the pop up menu, even if you are running the program from a
User Account with Administrative Privileges.
2. Go to Control Panel/System and Security/Administrative Tools/Services and scroll down to FLEXnet Licensing. It is listed as started
or stopped? If stopped, start it.
3. The OldFilm.AEX file has been creating a lot of problems for the Premiere Elements 13 users, but the issue is the appearance of a No Disc
error message. As a wild shot, trying disabling the OldFilm.AEX file before opening the program and see if that has any impact on your
Local Disk C
Adobe Premiere Elements 13
and in the NewBlue Folder is the OldFilm.AXE which you can disable by renaming it from OldFilm.AXE to OldFilm.AXEOLD. Do not delete
the original in this instance.
We will be watching for your results.