1 Reply Latest reply on Jan 26, 2015 8:32 PM by Shannon Hickey

    Why would my respondents not be receiving an e-mail receipt if I indicated that one should be sent?


      E-mail address of respondents is selected and accurate, proper boxes are checked for this process to occur, etc.  I have tested it several times with several different people and they never receive the e-mail.  I have done it myself and it hasn't worked; also had my husband do it.  Everything shows in the response area, but they never receive the receipt.  This is vital for our process (and needed immediately as people are already starting to register).  Help?!