2 Replies Latest reply on Jan 24, 2015 9:28 PM by A.T. Romano

    Importing problems


      I have a PC with windows 8. I have uploaded my videos to my computer but the organizer keeps freezing up when I try to import the videos into it.

        • 1. Re: Importing problems
          John T Smith Adobe Community Professional & MVP

          Exactly what is INSIDE the video you are editing?

          Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588

          Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing

          https://forums.adobe.com/thread/1070933 for screen shot instructions

          Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

          • 2. Re: Importing problems
            A.T. Romano Level 7



            Sorry for the delayed message. Terrible Internet connection failures on my side, and my message got wiped out in the process.


            The Elements Organizers each have known problems, either in import format or playback in its player. Although the properties

            of your source media are important, I think we would get quick direction on this - Elements Organizer irregularities or actual problem

            in the sources file by doing the following:


            1. Open Premiere Elements to its Export workspace, and try to import this file from the hard drive to the project using Add Media/Files and Folders/Project Assets from

            where you bring your file to the Timeline. Can you do that without any problems in video audio? If you can, then we are dealing with

            an Elements Organizer issue that may or may not be resolvable.


            Side note: when you import a file into Premiere Elements Editor project, a copy is automatically placed in the Elements Organizer that came with the product.


            2. Then we might use the free codec utility named GSpot to try to get video and audio codec information.



            We will be watching for your progress.