11 Replies Latest reply on Feb 2, 2015 11:00 AM by daniels@wingatehughes.com

    Error : The version of Adobe Flash you are attempting to install is not the most current version

    daniels@wingatehughes.com

      1. I was upgrading from Adobe CS5 and based on Adobe's own recommendations I uninstalled all Adobe products prior to installing Adobe Creative Suite. This included not only Adobe CS5 but ALSO FLASH v16.

       

      2. After uninstalling all Adobe products (including Flash 16) I rebooted the computer and installed the latest build generated for Adobe Create Suite.

       

      3. After installing Adobe Create Suite I attempted to reinstall Flash but it will not let me install it.

       

      4. The error received is "The version of Adobe Flash you are attempting to install is not the most current version".

       

      5. Flash is NOT installed and when running the "Is Flash Present" test from Adobe's site the answer is NO.

       

      Windows 7 64-Bit w/ All Updates

      Internet Explorer 11 w/ all Updates

        • 1. Re: Error : The version of Adobe Flash you are attempting to install is not the most current version
          mslyfield3012

          I have the exact same problem thought I would sort by uninstalling all adobe but still says I have newer version installed

          • 2. Re: Error : The version of Adobe Flash you are attempting to install is not the most current version
            pwillener Level 8

            Normally the latest Flash Player installers should be at

             

            but currently there is still only an older version (16.0.0.287) available for download.

             

            The most recent version (16.0.0.296) can be downloaded from [removed; see post below]

            • 3. Re: Error : The version of Adobe Flash you are attempting to install is not the most current version
              pwillener Level 8

              pwillener wrote:

               

              The most recent version (16.0.0.296) can be downloaded from http://www.adobe.com/products/shockwaveplayer/distribution3.html

              Very sorry for that (copy/paste mistake); the Flash Player installers are at http://www.adobe.com/products/flashplayer/distribution3.html (the earlier link is for the Shockwave Player installer).

              • 4. Re: Error : The version of Adobe Flash you are attempting to install is not the most current version
                daniels@wingatehughes.com Level 1

                Pat,

                 

                I have already downloaded and attempted to install the full standalone installer of the latest version of Flash and the same error is returned.  I have to assume something is corrupted on the system, likely in the registry, and the installer doesn't know how to handle this so it is generating the invalid error.

                • 5. Re: Error : The version of Adobe Flash you are attempting to install is not the most current version
                  m_vargas Adobe Employee

                  Hello,

                   

                  If you have not yet done so, please use the standalone uninstaller posted at Uninstall Flash Player | Windows.  Then try installing again.

                   

                  --

                  Maria

                  • 7. Re: Error : The version of Adobe Flash you are attempting to install is not the most current version
                    pwillener Level 8

                    Can you post the contents of the FlashInstall.log files from

                    1. C:\Windows\System32\Macromed\Flash
                    2. C:\Windows\SysWOW64\Macromed\Flash
                    • 8. Re: Error : The version of Adobe Flash you are attempting to install is not the most current version
                      daniels@wingatehughes.com Level 1

                      C:\Windows\System32\Macromed\Flash Log:

                       

                      =O====== M/15.0.0.223 2014-11-17+00-26-58.238 ========
                      0000 [I] 00000010 "C:\Users\GDaniels\AppData\Local\Temp\{6BE6CF43-ED72-48FD-AD94-3843EA8F1CAD}\InstallFlash Player.exe" -install -skipARPEntry -iv 8 -au 4294967295
                      0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                      0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                      0003 [I] 00000013
                      0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_223_ActiveX.exe
                      0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_223_ActiveX.dll
                      0006 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                      0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                      0008 [I] 00000012
                      =X====== M/15.0.0.223 2014-11-17+00-27-00.332 ========

                      =O====== M/15.0.0.239 2014-11-26+14-35-03.035 ========
                      0000 [I] 00000010 "C:\Windows\TEMP\{C7930442-F7D1-412B-A3EF-6D071294D9C3}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295
                      0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                      0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                      0003 [I] 00000013
                      0004 [I] 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_239_ActiveX.exe
                      0005 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_239_ActiveX.exe
                      0006 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_239_ActiveX.dll
                      0007 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                      0008 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                      0009 [I] 00000012
                      =X====== M/15.0.0.239 2014-11-26+14-35-07.906 ========

                      =O====== M/15.0.0.246 2014-12-10+03-35-02.711 ========
                      0000 [I] 00000010 "C:\Windows\TEMP\{7AA8133A-1EA1-4813-9BCE-98A6CA8D1D90}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295
                      0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                      0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                      0003 [I] 00000013
                      0004 [I] 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_246_ActiveX.exe
                      0005 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_246_ActiveX.exe
                      0006 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_246_ActiveX.dll
                      0007 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                      0008 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                      0009 [I] 00000012
                      =X====== M/15.0.0.246 2014-12-10+03-35-05.645 ========

                      =O====== M/16.0.0.257 2015-01-14+14-35-03.975 ========
                      0000 [I] 00000010 "C:\Windows\TEMP\{F62DB548-11BC-4EAE-B925-752793F13BB4}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295
                      0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/16.0 2
                      0002 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                      0003 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                      0004 [I] 00000013
                      0005 [I] 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_16_0_0_257_ActiveX.exe
                      0006 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_16_0_0_257_ActiveX.exe
                      0007 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_16_0_0_257_ActiveX.dll
                      0008 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                      0009 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                      0010 [I] 00000012
                      =X====== M/16.0.0.257 2015-01-14+14-35-12.903 ========

                      =O====== M/16.0.0.287 2015-01-22+21-35-02.683 ========
                      0000 [I] 00000010 "C:\Windows\TEMP\{FF6B8355-FF07-4E89-A9D6-BB338B536EF5}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295
                      0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                      0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                      0003 [I] 00000013
                      0004 [I] 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_16_0_0_287_ActiveX.exe
                      0005 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_16_0_0_287_ActiveX.exe
                      0006 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_16_0_0_287_ActiveX.dll
                      0007 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                      0008 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                      0009 [I] 00000012
                      =X====== M/16.0.0.287 2015-01-22+21-35-07.527 ========

                      =O====== M/16.0.0.296 2015-01-25+00-35-04.080 ========
                      0000 [I] 00000010 "C:\Windows\TEMP\{A9ED6A71-5625-445A-9EE7-1DDC6D0D7F4D}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295
                      0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                      0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                      0003 [I] 00000013
                      0004 [I] 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_16_0_0_296_ActiveX.exe
                      0005 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_16_0_0_296_ActiveX.exe
                      0006 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_16_0_0_296_ActiveX.dll
                      0007 [I] 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
                      0008 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                      0009 [I] 00000012
                      =X====== M/16.0.0.296 2015-01-25+00-35-06.190 ========

                      =O====== M/16.0.0.296 2015-01-25+01-55-45.949 ========
                      0000 [I] 00000010 "C:\Users\GDaniels\AppData\Local\Temp\{7C95ED44-D5A8-4F21-923D-A5FA2BC5F855}\InstallFlash Player.exe" -uninstall activex
                      0001 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                      0002 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
                      0003 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
                      0004 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
                      0005 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
                      0006 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
                      0007 [W] 00001021
                      0008 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                      0009 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                      0010 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
                      0011 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                      0012 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                      0013 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
                      0014 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2
                      0015 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2
                      0016 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                      0017 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                      0018 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
                      =X====== M/16.0.0.296 2015-01-25+01-55-46.483 ========

                      • 9. Re: Error : The version of Adobe Flash you are attempting to install is not the most current version
                        daniels@wingatehughes.com Level 1

                        C:\Windows\SysWOW64\Macromed\Flash Log:

                         

                        2014-11-26+14-35-11.636 [error] 1226 1062
                        =O====== M/15.0.0.239 2014-11-26+14-35-02.485 ========
                        0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 11
                        0001 [I] 00000011 1
                        0002 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                        0003 [I] 00000013
                        0004 [I] 00000025 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_15_0_0_239_ActiveX.exe
                        0005 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_15_0_0_239_ActiveX.exe
                        0006 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_15_0_0_239_ActiveX.dll
                        0007 [I] 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
                        0008 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                        0009 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
                        0010 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183
                        0011 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
                        0012 [W] 00001106
                        0013 [W] 00001106
                        0014 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
                        0015 [I] 00000012
                        =X====== M/15.0.0.239 2014-11-26+14-35-13.136 ========

                        2014-12-10+3-35-7.947 [error] 1226 1062
                        =O====== M/15.0.0.246 2014-12-10+03-35-02.191 ========
                        0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 11
                        0001 [I] 00000011 1
                        0002 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                        0003 [I] 00000013
                        0004 [I] 00000025 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_15_0_0_246_ActiveX.exe
                        0005 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_15_0_0_246_ActiveX.exe
                        0006 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_15_0_0_246_ActiveX.dll
                        0007 [I] 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
                        0008 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                        0009 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
                        0010 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183
                        0011 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
                        0012 [W] 00001106
                        0013 [W] 00001106
                        0014 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
                        0015 [I] 00000012
                        =X====== M/15.0.0.246 2014-12-10+03-35-09.677 ========

                        2015-1-14+14-35-16.393 [error] 1226 1062
                        =O====== M/16.0.0.257 2015-01-14+14-35-02.812 ========
                        0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 11
                        0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/16.0 2
                        0002 [I] 00000011 1
                        0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                        0004 [I] 00000013
                        0005 [I] 00000025 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_257_ActiveX.exe
                        0006 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_257_ActiveX.exe
                        0007 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_257_ActiveX.dll
                        0008 [I] 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
                        0009 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                        0010 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
                        0011 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183
                        0012 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
                        0013 [W] 00001106
                        0014 [W] 00001106
                        0015 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
                        0016 [I] 00000012
                        =X====== M/16.0.0.257 2015-01-14+14-35-19.445 ========

                        2015-1-22+21-35-9.384 [error] 1226 1062
                        =O====== M/16.0.0.287 2015-01-22+21-35-01.909 ========
                        0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 11
                        0001 [I] 00000011 1
                        0002 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                        0003 [I] 00000013
                        0004 [I] 00000025 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_287_ActiveX.exe
                        0005 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_287_ActiveX.exe
                        0006 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_287_ActiveX.dll
                        0007 [I] 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
                        0008 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                        0009 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
                        0010 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183
                        0011 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
                        0012 [W] 00001106
                        0013 [W] 00001106
                        0014 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
                        0015 [I] 00000012
                        =X====== M/16.0.0.287 2015-01-22+21-35-11.163 ========

                        2015-1-25+0-35-8.129 [error] 1226 1062
                        =O====== M/16.0.0.296 2015-01-25+00-35-02.174 ========
                        0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 11
                        0001 [I] 00000011 1
                        0002 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                        0003 [I] 00000013
                        0004 [I] 00000025 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.exe
                        0005 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.exe
                        0006 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.dll
                        0007 [I] 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
                        0008 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
                        0009 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
                        0010 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183
                        0011 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
                        0012 [W] 00001106
                        0013 [W] 00001106
                        0014 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
                        0015 [I] 00000012
                        =X====== M/16.0.0.296 2015-01-25+00-35-10.149 ========

                        2015-1-25+1-55-45.645 [error] 1226 1062
                        =O====== M/16.0.0.296 2015-01-25+01-55-39.406 ========
                        0000 [I] 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.exe" -maintain activex
                        0001 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.exe 5
                        0002 [I] 00000018
                        0003 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.exe 5
                        0004 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.dll 5
                        0005 [I] 00000018
                        0006 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.dll 5
                        0007 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
                        0008 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
                        0009 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
                        0010 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
                        0011 [W] 00001021
                        0012 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                        0013 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                        0014 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
                        0015 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                        0016 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                        0017 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
                        0018 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 2
                        0019 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
                        0020 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
                        0021 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
                        0022 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.dll 5
                        0023 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.dll 5
                        0024 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.exe 5
                        0025 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_296_ActiveX.exe 5
                        0026 [I] 00000011 1
                        0027 [I] 00000012
                        =X====== M/16.0.0.296 2015-01-25+01-55-47.803 ========

                        =O====== M/16.0.0.287 2015-01-25+05-04-35.407 ========
                        0000 [I] 00000010 "C:\Users\GDaniels\AppData\Local\Adobe\AIH.edf1fd364fd4b82615d676685eca8f584008c398\insta ll_flash_player_ax.exe" -install -iv 8 -au 2
                        0001 [E] 00001013
                        =X====== M/16.0.0.287 2015-01-25+05-04-35.980 ========

                        =O====== M/16.0.0.287 2015-01-25+05-06-21.632 ========
                        0000 [I] 00000010 "C:\Users\GDaniels\AppData\Local\Adobe\AIH.e7d5cbfdc262e3fcfab3a71ab1741dda1aa693e9\insta ll_flash_player_ax.exe" -install -iv 8 -au 2
                        0001 [E] 00001013
                        =X====== M/16.0.0.287 2015-01-25+05-06-22.242 ========

                        =O====== M/16.0.0.287 2015-01-25+05-08-20.242 ========
                        0000 [I] 00000010 "C:\Users\GDaniels\AppData\Local\Adobe\AIH.98273375f65da58d26a77f12b066b1d98eb9cd18\insta ll_flash_player_ax.exe" -install -iv 8 -au 2
                        0001 [E] 00001013
                        =X====== M/16.0.0.287 2015-01-25+05-08-20.751 ========

                        =O====== M/16.0.0.287 2015-01-25+05-11-21.222 ========
                        0000 [I] 00000010 "C:\Install\install_flash_player_16_active_x.exe"
                        0001 [E] 00001013
                        =X====== M/16.0.0.287 2015-01-25+05-13-21.916 ========

                        =O====== M/16.0.0.287 2015-01-25+05-18-06.796 ========
                        0000 [I] 00000010 "C:\Install\install_flash_player_ax.exe"
                        0001 [E] 00001013
                        0002 [E] 00001039
                        =X====== M/16.0.0.287 2015-01-25+05-18-25.584 ========

                        =O====== M/16.0.0.287 2015-01-25+05-18-51.721 ========
                        0000 [I] 00000010 "C:\Users\GDaniels\AppData\Local\Adobe\AIH.8b2a45eba0ce2309fa48abf974fec31cd3ca6a17\insta ll_flash_player_ax.exe" -install -iv 8 -au 2
                        0001 [E] 00001013
                        =X====== M/16.0.0.287 2015-01-25+05-18-52.261 ========

                        =O====== M/16.0.0.287 2015-01-25+05-20-02.033 ========
                        0000 [I] 00000010 "C:\Users\GDaniels\AppData\Local\Adobe\AIH.cf48578f48ef193540acbc092464e89e73df5f41\insta ll_flash_player_ax.exe" -install -iv 8 -au 2
                        0001 [E] 00001013
                        =X====== M/16.0.0.287 2015-01-25+05-20-02.568 ========

                        =O====== M/16.0.0.287 2015-01-25+05-21-34.710 ========
                        0000 [I] 00000010 "C:\Install\install_flash_player_ax.exe"
                        0001 [E] 00001013
                        =X====== M/16.0.0.287 2015-01-25+05-21-45.540 ========

                        =O====== M/16.0.0.287 2015-01-25+05-22-00.248 ========
                        0000 [I] 00000010 "C:\Users\GDaniels\AppData\Local\Adobe\AIH.a2bf34a7f3993ca5fa8aa5c80ad7264175c89bfe\insta ll_flash_player_ax.exe" -install -iv 8 -au 0
                        0001 [E] 00001013
                        =X====== M/16.0.0.287 2015-01-25+05-22-00.778 ========

                        =O====== M/16.0.0.287 2015-01-25+05-28-58.363 ========
                        0000 [I] 00000010 "C:\Install\install_flash_player_16_active_x.exe"
                        0001 [E] 00001013
                        =X====== M/16.0.0.287 2015-01-25+05-30-38.253 ========

                        =O====== M/16.0.0.287 2015-01-25+05-32-31.563 ========
                        0000 [I] 00000010 "C:\Users\GDaniels\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5SOP3FDB\install_flash_player_ax.exe"
                        0001 [E] 00001013
                        =X====== M/16.0.0.287 2015-01-25+05-33-40.378 ========

                        =O====== M/16.0.0.287 2015-01-25+05-34-13.862 ========
                        0000 [I] 00000010 "C:\Install\install_flash_player_16_active_x.exe"
                        0001 [E] 00001013
                        =X====== M/16.0.0.287 2015-01-25+05-34-16.524 ========

                        =O====== M/16.0.0.287 2015-01-25+14-59-51.435 ========
                        0000 [I] 00000010 "C:\Users\GDaniels\AppData\Local\Adobe\AIH.a2bf34a7f3993ca5fa8aa5c80ad7264175c89bfe\insta ll_flash_player_ax.exe" -install -iv 8 -au 0
                        0001 [E] 00001013
                        =X====== M/16.0.0.287 2015-01-25+14-59-51.867 ========

                        =O====== M/16.0.0.287 2015-01-25+14-59-22.273 ========
                        0000 [I] 00000010 "C:\Install\install_flash_player_16_active_x.exe"
                        0001 [E] 00001013
                        =X====== M/16.0.0.287 2015-01-25+15-14-52.033 ========

                        • 10. Re: Error : The version of Adobe Flash you are attempting to install is not the most current version
                          m_vargas Adobe Employee

                          Hi Gavin,

                           

                          According to the log files 16.0.0.296 was installed on 25-Jan and then there are multiple attempts at trying to install 16.0.0.287 which will fail.  According to the log file, there hasn't been any manual uninstall attempts, however, you indicated you've attempted to uninstall.   What happens when you try to uninstall, using the standalone uninstaller from the tech note I linked to?  Please post a screenshot.  After running the uninstaller, what files remain in the C:\Windows\System32\Macromed\Flash and C:\Windows\SysWOW64\Macromed\Flash directories?

                           

                          Also, is the ActiveX Control or the NPAPI plugin the one that is returning the downgrade attempt, or is it both?


                          --

                          Maria

                          • 11. Re: Error : The version of Adobe Flash you are attempting to install is not the most current version
                            daniels@wingatehughes.com Level 1

                            Maria,

                             

                            I overlooked the link you provided to run an Adobe uninstall utility (sorry, I had searched for this before and couldn't find it on the web).  After running this utility it cleaned up whatever nonsense was causing the issue and allowed me to install Flash.

                             

                            But to answer your questions, Adobe Flash was not installed under Programs / Features and running the Adobe Flash test from IE results in "Flash is not installed".  Flash was installed and functioning properly in Chrome.  I did manually removed Flash from Programs / Features so I can't explain why this wasn't indicated in the logs I provided.  And I attempted to reinstall flash drirectly from the Adobe site (first through the standard interface and then by downloading the latest version of the standalone installer) so I also cannot explain why multiple versions who appear in the logs I provided.

                             

                            My guess is the install process stopped at some point and left some form of bad / corrupted data behind in the registry.  Running the utility cleaned it up and allowed me to run the install.

                             

                            Thanks for your help!