Subscriptions are based on the Adobe ID of the buyer... I will GUESS that using a credit card that is not in your name MAY have caused a problem
Does your Cloud subscription show on YOUR account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If you do not have an active subscription, have him check his Adobe ID
Also, This is an open forum, not Adobe support... you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"