1 Reply Latest reply on Jan 25, 2015 5:54 PM by John T Smith

    Payment issues

    vidhig12077947

      I purchased Creative Cloud for students on 18th January through my boyfriends credit card. He got charged but I never recieved the full membership. I am still on Trial.

        • 1. Re: Payment issues
          John T Smith Adobe Community Professional & MVP

          Subscriptions are based on the Adobe ID of the buyer... I will GUESS that using a credit card that is not in your name MAY have caused a problem

           

          Does your Cloud subscription show on YOUR account page?

          https://www.adobe.com/account.html for subscriptions on your Adobe page

           

          If you do not have an active subscription, have him check his Adobe ID

           

          Also, This is an open forum, not Adobe support... you need Adobe staff support to help

          Adobe contact information - http://helpx.adobe.com/contact.html

          -Select your product and what you need help with

          -Click on the blue box "Still need help? Contact us"