12 Replies Latest reply on Jan 26, 2015 11:26 PM by janeta595691

Licensing renewal for CS4

janeta595691 Jan 25, 2015 7:04 PM

I currently have CS4 and tried to load this onto my new mac 10.9.5 Mavericks. The indesign component won't open, error 5. Says the licensing has expired. When I go to download the licensing renewal the new computer doesn't trust the source even though its Adobe says I have to go through app store. Can someone direct me to a link that will work so I can use indesign on my new computer. Photoshop and illustrator works ok.

Alternatively I could upgrade to CS6 is there somewhere I can do this with minimal cost as I am a student?

Thanks in advance, Janet

1. Re: Licensing renewal for CS4

Benjamin Root Jan 25, 2015 8:22 PM (in response to janeta595691)

Here is the link for the full CS4 download list: Download CS4 products. Select InDesign and the correct file for your computer (Mac).
Here is the link for the CS6 student pricing: https://store1.adobe.com/cfusion/store/html/index.cfm?event=displayProduct&categoryOID=725 3708&store=OLS-EDU-AU

Benjamin
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2. Re: Licensing renewal for CS4

gener7 Jan 25, 2015 8:12 PM (in response to janeta595691)

I always have to ask. Did you migrate (move) your CS4 installs from your old computer to your new?

Migrating Adobe products should never be done as a way to install CS4. The installs are tied to the machine they came from.

It's best to install from the downloadable installers if your Mac does not have a DVD drive.

Gene
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3. Re: Licensing renewal for CS4

janeta595691 Jan 26, 2015 5:31 PM (in response to gener7)

When I purchased CS4 I received discs so I loaded them into my new computer. Illustrator and photoshop work but indesign won't open with the error 5. I am not sure how to install from the downloadable installers, my mac doesn't have a dvd drive, I did buy one for it. If you don't mind showing me how this can be done I will be very grateful!

I don't think it fair to have to buy the upgrade from adobe, when I have already purchased a perfectly good program. Adobe are becoming too invasive I think.
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4. Re: Licensing renewal for CS4

janeta595691 Jan 26, 2015 5:34 PM (in response to Benjamin Root)

Oh I see what you mean I can download the program, so I will have to uninstall first, I was reluctant in case I lost illustrator and photoshop. I am sorry if I am a bit slow! Thanks so much for your help.
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5. Re: Licensing renewal for CS4

gener7 Jan 26, 2015 5:35 PM (in response to janeta595691)

Easy: Download the installer for your particular suite. It will be a dmg file, double-click on it to extract and run setup. Have your serial number ready. Download CS4 products

Gene
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6. Re: Licensing renewal for CS4

janeta595691 Jan 26, 2015 5:37 PM (in response to gener7)

Ah so I won't have to uninstall the other two then?
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7. Re: Licensing renewal for CS4

gener7 Jan 26, 2015 5:45 PM (in response to janeta595691)

Do the following as Administrator unless your account allows you to administer your computer.

Just to be safe, uninstall using the uninstallers found in their respective app folders.

Checkmark Remove Preference if given that option

Use the CSCleaner to remove any remnants that may cause install problems
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Run your disk utility and choose "repair permissions", then install from from the downloaded installers.

It's a bit to do, but it gives you a clean install.
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8. Re: Licensing renewal for CS4

janeta595691 Jan 26, 2015 5:50 PM (in response to gener7)

Thanks so much, I'll let you know how I go.
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9. Re: Licensing renewal for CS4

gener7 Jan 26, 2015 5:52 PM (in response to janeta595691)

I would definite like to hear the results. Thanks!
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10. Re: Licensing renewal for CS4

janeta595691 Jan 26, 2015 7:15 PM (in response to gener7)

Thank you thank you thank you! All done and was easy as!
You have been a great help I would never have figured that out myself!

I might ask another question if I may, 10.9.5 computer that I now have has a different filing system to my previous mac. Where can I go to look on tuts to get this happening, I have only had this computer a month and am currently doing chemo so my brain is foggy.

Many thanks Janet
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11. Re: Licensing renewal for CS4

gener7 Jan 26, 2015 7:47 PM (in response to janeta595691)

Glad that worked out, and that's because you were willing to go the course.

Ok, I think video tutorials are best. They take no more than 3-10 minutes of your time, and you can replay then if you missed anything.
Lynda.com has the best. if you afford a subscription, you have access to the full library.

So lets start with the Finder (10.7 but still good) and when you are done, there are Mavericks related tutorials in the list to the right.

How to use the Finder in Mac | lynda.com tutorial - YouTube

After this basic one, you can decide what else you want to learn.

Good luck on that chemo, too.

Gene
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12. Re: Licensing renewal for CS4

janeta595691 Jan 26, 2015 11:26 PM (in response to gener7)

Yeah, all good, I will be fine. I'll check out the tuts thanks Janet
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