I have NO interest in Cloud to start with even though I keep seeing more of it. The page I was at, I did not choose and I saw no option to leave it. I clicked the link you provided and after getting there, I see no chat, especially any select a topic so I did not see I STILL NEED HELP there either. Unless I am just not "in the know" about it.
I had to get my computer repaired; then last night I installed Adobe Photo Shop again only to find out the serial number is invalid when it had worked fine the one time before. I guess it was only a matter of time before I would not have been able to use it because the serial number expired? Because I had another one before that the serial number was suddenly invalid!! So all I want is to find out is HOW to enter the new serial number.
Your 1st message says Premiere Elements, now you say Photoshop Elements... which do you really have, or do you have both?
This is a user to user forum, not Adobe support... as far as I know, the link I provided is the only way to contact Adobe support
Sorry, but only Adobe is going to be able to solve a serial number issue
Does your serial number show on your account page?
https://www.adobe.com/account.html for serial numbers on your Adobe page
I only installed Premiere Elements, so far, last night. Sorry to confuse. I could have said it differently I suppose.
It has an option to install either one. Now; it said enter the serial or use trial version with a supposed option to then enter the serial number later. But to know how to get to where to do it? I have opened the program several times to look for it and see no place to enter the numbers. I clicked on each of the icons in my searches.
I found the new serial numbers one to each. I do not know how to get to where to enter one, unless I uninstall then re-install and then put in the new serial number as I set it up. That, I really don't want to do. I was at the page last night, to enter my redemption code then it showed the serial numbers. For each each one.
I don't use Premiere Elements, but if you click "Help" in the top menu, there should be an option to activate or sign in or enter a serial number.
I just now opened it and clicked "help" and no option to activate sign in nor serial number. I am not a technician. But I guess I need to uninstall it and start over. But first, I need to go get the serial numbers to use. Thank you for trying to help. Much appreciated.