At this point I am so angry I can hardly write this email.
I have had Flashpaper in my Contribute through Contribute3
I participated in the latest contribute beta and was given a
free copy of Contribute 4. Apparently either the betas,
this new copy of Contribute 4 or the CS3 Beta has removed
Flashpaper from my system without my knowledge.
Okay fine, I go download it again and install. It asks for a
serial number. I have tried all three license numbers I own
for Contribute (contribute 2, Contribute3 and Contribute4).
NONE of them work.
I call adobe support. I was held on the line for 50 minutes
anyone answered. I waited an additional 10 minutes for the
to write up the notes for case # 200166891. He agreed he
see I owned licenses for Contribute 2 and 3 (they can't see
4 because that was passed to me by email) - he then passed me
off to someone else. I wait on the phone for an additional 30
for someone to answer. I am then told that this new person
my licenses and that I am suppose to copy information off
web site and FAX it to them so they can reserialize my
WHAT? Are these people crazy? I should copy your records and
them to you? I should have to go through 1.5 hours of pure
get a serial number for a product that was removed from my
by one of these betas?
I'm sorry, I simply can't stand that Adobe has totally ruined
a very unhappy and frustrated customer