Premiere Elements is not part of the Cloud, I will move this to that forum
Premiere Elements Forum http://forums.adobe.com/community/premiere_elements
Did you buy direct from Adobe via download, or from some other vendor?
Select a topic, then click I STILL NEED HELP to start Premiere Elements Online chat
direct from Adobe, my windows 8 64 stopped me from other sites !
Click the chat link and ask an Adobe person for help