It is not clear what password you mean. Normally there is no password associated with using Adobe software. What do you need to do with the installed software?
There is less chance of anyone being able to help you here with respect to account matters than there is with contacting Adobe - most here are users like yourself. Only Adobe support can deal with account issues. You might need to get the former employee in the loop to help work things out.
Thanks for your reply. I got it sorted yesterday after trying again with
Adobe Help. The previous employee is not available to supply the password
When you purchase a programme you register it to a users email address.
We didn't have the users password and we have new computers so needed it to
load the software. We tried to get the user changed to a new person but
Adobe wouldn't do this. The email address that the initial user had
registered the license to had been closed so we were not able to use the
Forgotten Password tool.
We thought we would solve the problem by reinstating the email address and
then use the Forgotten Password tool. Unfortunately the email from Adobe
giving a new password did not arrive. So we contacted Adobe Help to check
why we didn't get the email. They sorted the problem so we then received
the new password. Then we were able to change the user and password.
So In the future I will change the passwords and re-register the software
when staff leave!!!
Thanks again for your email.
You're welcome Leslie