2 Replies Latest reply on Jan 28, 2015 6:16 PM by TMWhelan

    Error 5 starting LR 5.71 - suggestions?

    TMWhelan Level 1

      I use Lightroom with Creative Cloud (Windows 7, 64-bit), and this evening has a problem starting starting the application.

      The Creative Cloud app indicated that the Creative Cloud Libraries failed to install, so I followed the online advice - remove and reinstall the libraries. That succeeded.

      Lightroom 5.5 failed to start again, same symptom: splash screen and window open, but the app hangs.

      Creative Cloud showed LR as "up to date" but not installed. So installed, and now got Error 5 on starting Lightroom.

      I uninstalled and reinstalled, but I see the same error.

       

      Any suggestions?

       

      Tom