I assume you see something like this? (Ugly font to make it obvious )
This sounds like you have in-line styles applied to paragraphs. Certainly your steps 1-4 define a single paragraph to have the Calibri font, which will prevent the style from your stylesheet being applied to that paragraph.
A quick way to check is to temporarily (please take a backup, just in case) set Normal in your working stylesheet to a crazy font. If I'm right, you will see the same behaviour as you get when you change to your second stylesheet. If this is the case, you will need to look at the html for a problem paragraph and do a find and replace across your whole project.
Take a backup of your project before you start, just in case something goes wrong!!
You will probably have to replace something like the following with nothing:
font-family: Verdana, sans-serif;
In my example, this is the code. I've highlighted the section that must be removed so that the stylesheet is correctly applied:
<p><span style="font-family: Arial, sans-serif;">MyCompany documentation
generally uses the gerund form (the "ing" form) of words for
titles and index keywords. Following is a list of the best gerunds to
use among many alternatives (e.g., use "removing" instead of
If the font size is also a problem, you may also have to remove that code, for example: font-size: 10pt;
Hope that helps.
Thank you for responding to the issue. The inline style described earlier was mentioned only because that was a way I found the content to reappear. I think some screenshots will help. Here are the WebHelp outputs; compiled with different stylesheets:
I can send via email the following screenshots (if necessary): Stylesheet 1.css, Stylesheet2.css, HTML for Topic (Stylesheet 1), HTML for Topic (Stylesheet2)
Maybe the Normal font colour is set to white?
Actually, you've got both background-color and color set to Transparent.
If you change color to auto or black or a specific colour to match your branding, that should fix your issue.
(Hi Rick. didn't see you standing there. )
True, but background color shouldn't really have an effect on the text showing.
Rick's suggestion on the font change did it (I love you, Rick ). FYI -- I tried to change the Background color and it would not let me adjust it from Transparent. Thanks all!
I think newer versions of browsers are more sensitive to this. I did a RoboHelp class in Detroit and one of the complaints was "missing" text, despite it being there When we looked at the source HTML, there were span tags galore with transparent applied. I think it's something RoboHelp did when they cleared formatting or something.
This would beg the question of how it managed to get into the style pod.
It's possible that you or someone had some manual formatting with the transparent stuff in there and attempt to re-apply Normal and you saw the following dialog: