What is the brand/model/settings for the camera that is recording your .mp4 videos?
After you import your .mp4 video into Premiere Elements 13 on Windows 7 (assumed 64 bit), are you
letting the project automatically set the project preset based on the properties of the first file dragged to its Expert workspace
Timeline or its Quick workspace Filmstrip?
Whatever the case, please tell us the reading for Editing Mode, Timebase, Frame Size, and Pixel Aspect Ratio that you find under
Edit Menu/Project Settings/General (even if the fields look grayed out).
The above information would help us to customize troubleshooting strategy for you.
Thank you very much for your responses.
John, I didn't see anything in you post directly relating to me, but thanks anyway.
A.T, The camera I have been using is my Samsung Galaxy mobile phone, and also my Sony Cybershot digital camera, both of which use MP4.
Yes my PC is 64bit.
I was using the Quick mode in the PE program. I guess I was letting the project set the "project preset", as I did not make any adjustments.
I thought I had tried saving the final video as MP4, but apparently I didn't! I just tried saving as an MP4 file, and it plays beautifuly. It doesn't really explain why it won't save properly in other formats... but it probably won't matter to me...
Thank you both very much again.
Great news that you were able to produce an excellent .mp4 file with your Premiere Elements 13.
The keys to success are getting a match between the project preset and the properties of the source video (whether you do that manually or the project does it automatically).
The project will take over this task unless you intervene. Sometimes the project does it right, sometimes not...for the not, that is when you set the project preset manually.
You have to evaluate the description in the Publish+Share/ area in making your choices there. Some of the choices require customization of the preset under the Advanced Button/Video Tab/Audio Tab/Multiplexer Tab. That is because the default settings of a preset may be for a lower resolution than your source video. And, you can generate .mp4 under Publish+Share/Computer/Mobile Phones and Players as well as under Publish+Share/Computer/AVCHD.
The above is an assortment of miscellaneous information. If you decide to want to explore settings other than for .mp4, then we can discuss them in details when your