1 Reply Latest reply on Jan 28, 2015 8:12 AM by A.T. Romano

    Premiere making choppy video, when splitting an AVI

    michaelw99151868

      Just purchased Premiere 13, using it to edit AVI's, once I cut the video to remove a segment it makes the remaining video very CHOPPY and unusable. Had another user edit the same video with Premiere 7 and it worked fine.

       

      Please help, or REFUND me for this product as it is unusable for us.

       

      Thank you in Advance,

       

      Michael Winslow

        • 1. Re: Premiere making choppy video, when splitting an AVI
          A.T. Romano Level 7

          Michael Winslow

           

          This is not Adobe. Rather user to user forum.

           

          If you purchased the product from Adobe direct, then you can request a return/refund from Adobe using the following Chat Orders link.

          Contact Customer Care

          Premiere Elements

          Membership, Account, Payment

          Payments, Invoices, Orders

          Chat Panel

          If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.

           

          If you purchased elsewhere, then you would need to deal with the seller's return/refund policy.

           

          If you want to troubleshoot your Premiere Elements 13 issue here, we would be glad for the opportunity to be of assistance.

           

          1. On what computer operating system is your Premiere Elements 13 running?

          2. What kind of .avi file are you using - .avi is just a container/wrapper format represented by that .avi file extension. It can

          wrapper a variety of video compression/audio compression?

          3. Before or after (when you see choppy video for remaining) is there an orange line over this choppy video that you are viewing or

          no colored line?

          Render11.JPG

          Please review and consider. Any questions or need clarification, please do not hesitate to ask.

           

          Thanks.

           

          ATR