Please supply more information so that we can help you.
What version of Premiere Elements are you using and on what computer operating is it running?
Are you trying to import your video in the Premiere Elements Editor or its Elements Organizer when you get
this error message?
What are the properties of your video? If you have the brand/model/settings for the camera that recorded the video, that would
be important to know. Important to know video compression, frame rate, file extension and as much as possible about the video.
Please download and install the codec utility named GSpot and let us know what it reads for
Video Name Codec and Status
Audio Codec and Status
Please review, consider, and then we will decide on the troubleshooting plan to resolve your issue.
Some answers :
I'm working on Premiere elements 9 with a PC Asus - Window 7 PRO OA (I hope
it means something to you)
I think the message appears when i am in the editor, not organizer. On the
right, where the video image should appear, there are two rouding arrows,
one red ans one red, on the image of a sheet of paper
My videos are .MTS
Hope i've told you enough. Tried the codec link...nothing new for the
2015-01-29 14:44 GMT+01:00 A.T. Romano <email@example.com>:
When i want to download au video to work on it, it says that it not
possible because of codec or something else i d'ont know how to say in
english created by A.T. Romano
<https://forums.adobe.com/people/A.T.+Romano> in Premiere Elements - View
the full discussion <https://forums.adobe.com/message/7143526#7143526>
Thanks for the reply. I need to zero in on your situation a bit more with your help...
When you go to import your .mts file into Premiere Elements 9.0/9.0.1 and you cannot, do you see this type of message only where your specific file
would be named as not support
From Premiere Elements 9.0/9.0.1 using Get Media/Files and Folders
Are up looking for your file in the space to the right and wanting to drag it to the Timeline, but you see the thumbnail
with the two arrows on page as seen in panasonic_lumix_dmc_ thumbnail in screenshot below.
But, that has two arrows, one red and the other green. And, you wrote that your two arrows were red.
Or something else other than what is shown above.
If it is as represented in the second screenshot, it is likely that you moved, deleted, or rename that file once it was imported
at another time into the Elements Organizer. In that case, we need to reconnect the file to the project. More on that later
once you supply the above details.