3 Replies Latest reply on Jan 30, 2015 11:33 AM by m_vargas

    Unable to update 16.0.0.257--is there a trick?

    757guy

        I am trying to update Flashplayer 16.0.0257 to the current  .296.  I can get the 1.0 MB installer to load but not the 17.2 MB program.  If I'm lucky, it will load 34% and once I got to 49%.  If I go to the help page, I'm told that the current FP is out of date, yet the cartoon of trees and clouds tell me I'm good to go.  I really wouldn't care except that some other programs have to be prodded since they apparently see the .257 as a problem.  Using Windows 7 Pro and Firefox.

        • 1. Re: Unable to update 16.0.0.257--is there a trick?
          m_vargas Adobe Employee

          Hello,


          What does "I can get the 1.0 MB installer to load but not the 17.2 MB program" mean (mainly the second part)?  What happens when you try to launch the offline installer (the 17.2 MB)?  Including screenshots is very helpful.

           

          --

          Maria

          • 2. Re: Unable to update 16.0.0.257--is there a trick?
            757guy Level 1

            It seems like there are two downloads, a 1.0 MB installer

            (installflashplayer16x32_mssd_aaa_aih.exe) and the main (?) program of 17.3

            MB.  There seems to be no issue w/ the installer, but the main program will

            only install 34%, 38%, once all the way to 49%.  Then there's a message

            that something is attempting to re-connect---but it never does.

               Now that I'm working w/ someone who knows what they're doing, the

            process goes like clockwork when I try to get a screen shot.  Cancel the

            emergency, secure from battle stations.

              Thanks anyway.  I suspect I'll be back next time there's an update.

            • 3. Re: Unable to update 16.0.0.257--is there a trick?
              m_vargas Adobe Employee

              Hello,

               

              The online installer (about 1.2 MB in size) downloads and installs Flash Player silently.  The offline installer (17.3 MB) is the full installer.  I'm a bit confused by your comment "...but the main program will

              only install 34%, 38%, once all the way to 49%.  Then there's a message that something is attempting to re-connect---but it never does." The offline does not attempt to make any connection to download anything as it already contains everything it needs.  Can you confirm if the 'attempt to re-connect' error coming from the online installer?

               

              --

              Maria