1 Reply Latest reply on Jan 30, 2015 10:24 AM by A.T. Romano

    Display driver issues

    wakeman

      Here is all the information I can give you

       

      Here is everything about my laptop, everything is up to date. I do use a docking station from Targus but I have disabled my second monitor because from what I have read is that it is not compatabile with 2 screens. Could not find baddrivers.txt as recommended. Have done everything else I have researched and now at a standstill.

       

      Operating System System Model
      Windows 8.1 Professional (x64) (build 9600)
      Install Language: English (United States)
      System Locale: English (United States)
      Installed: 9/4/2014 8:00:42 PM
      Boot Mode: UEFI with successful Secure Boot
      Hewlett-Packard HP ENVY 15 Notebook PC
      Processor a Main Circuit Board b
      2.50 gigahertz AMD A10-5750M APU with Radeon HD Graphics
      192 kilobyte primary memory cache
      4096 kilobyte secondary memory cache
      64-bit ready
      Multi-core (4 total)
      Not hyper-threaded
      Board: Hewlett-Packard 198A KBC Version 03.14
      Serial Number: PDNUH00WD7C06W
      Bus Clock: 100 megahertz
      UEFI: Insyde F.14 11/14/2013
      Drives Memory Modules c,d
      999.37 Gigabytes Usable Hard Drive Capacity
      744.74 Gigabytes Hard Drive Free Space

      hp CDDVDW GP60NB50 USB Device [Optical drive]

      ST1000LM014-1EJ164-SSHD [Hard drive] (1000.20 GB) -- drive 0, s/n W382736E, rev HPM6, SMART Status: Healthy
      15580 Megabytes Usable Installed Memory

      Local Drive Volumes
      c: (NTFS on drive 0) *975.32 GB742.29 GB free
      d: (NTFS on drive 0)24.05 GB2.45 GB free

      * Operating System is installed on c:
      Network Drives
      None discovered
      Users (mouse over user name for details) Printers
      Controllers Display
      AMD SATA Controller AMD Radeon HD 8600/8700M [Display adapter]
      AMD Radeon HD 8650G + HD 8600/8700M Dual Graphics [Display adapter]
      Samsung S24C750 [Monitor] (24.0"vis, s/n 1513572184, August 2013)
      Bus Adapters Multimedia
      Microsoft Storage Spaces Controller
      AMD USB 3.0 eXtensible Host Controller - 0100 (Microsoft) (2x)
      Standard Enhanced PCI to USB Host Controller (2x)
      Standard OpenHCD USB Host Controller (2x)
      AMD High Definition Audio Device
      IDT High Definition Audio CODEC
      Targus USB Audio
      Virus Protection [file:///C:/Program%20Files%20(x86)/Belarc/BelarcAdvisor/System/tmp/(WorkLaptop).html#topBack to Top] Group Policies
      Norton AntiVirus Version 21.6.0.32
      Norton Security Suite
      None discovered
      Communications Other Devices
      ↓ Bluetooth Device (Personal Area Network)
      Status: Cable unplugged
      Dhcp Server: none responded
      Physical Address:
      Connection Speed: 3 Mbps
      Bluetooth Device (RFCOMM Protocol TDI)
      ↓ Microsoft Hosted Network Virtual Adapter
      Status: Not connected to a network
      Dhcp Server: none responded
      Physical Address:
      Microsoft ISATAP Adapter
      Microsoft Kernel Debug Network Adapter
      ↓ Microsoft Wi-Fi Direct Virtual Adapter
      Status: Not connected to a network
      Dhcp Server: none responded
      Physical Address:
      ↑ Ralink RT3290 802.11bgn Wi-Fi Adapter
      Connection Speed: 150 Mbps
      ↓ Realtek PCIe GBE Family Controller
      Status: Cable unplugged
      Dhcp Server: none responded
      Physical Address: 14:58:D0:06:6E:7F
      ↓ Targus Giga Ethernet
      Status: Cable unplugged
      Dhcp Server: none responded
      Physical Address:
      Connection Speed: 1 Gbps
      Teredo Tunneling Pseudo-Interface
      Networking Dns Servers:
      Internal Microphone Array (IDT High Definition Audio CODEC)
      Speakers (Targus USB Audio)
      Speakers / HP (IDT High Definition Audio CODEC)
      Stereo Mix (IDT High Definition Audio CODEC)
      Microsoft AC Adapter
      Microsoft ACPI-Compliant Control Method Battery
      Validity Sensors (WBF) (PID=0050)
      Microsoft Bluetooth Enumerator
      Microsoft Bluetooth LE Enumerator
      Ralink Bluetooth Adapter
      Ralink Bluetooth PCIe Adapter
      HID-compliant consumer control device (2x)
      HID-compliant system controller (2x)
      HID-compliant vendor-defined device (7x)
      HID-compliant wireless radio controls
      HP Wireless Button Driver
      USB Input Device (4x)
      USB Input Device (Logitech Download Assistant)
      EPSON2C19A1 (WF-4630 Series)
      HP Truevision HD
      HID Keyboard Device (2x)
      Standard PS/2 Keyboard
      HID-compliant mouse (2x)
      Synaptics SMBus ClickPad [Mouse]
      Realtek PCIE CardReader
      WNR2000v4 (Gateway)
      \\OWNER-PC\Zebra ZP 450-200 dpi
      CutePDF Writer
      EPSON WP-4530 Series - Network FAX
      EPSON2C19A1 (WF-4630 Series)
      Fax
      HP ePrint
      Microsoft XPS Document Writer
      Root Print Queue
      EPSON2C19A1 (WF-4630 Series)
      Microsoft Device Association Root Enumerator
      Microsoft IPv4 IPv6 Transition Adapter Bus
      WAN Connection Device
      WAN Device
      Generic SuperSpeed USB Hub
      Generic USB Hub (2x)
      USB Composite Device (4x)
      USB Mass Storage Device
      USB Root Hub (4x)
      USB Root Hub (xHCI) (2x)
      DisplayLink Display Adapter (4306)
      Targus USB3.0 DV Docking Station
      Generic volume shadow copy
      EPSON2C19A1 (WF-4630 Series)
      USB Storage Use in past 30 Days (mouse over last used for details) Hosted Virtual Machines (mouse over name for details)
      Last Used
      DeFelsko Mass Storage1/11/2015 1:27:53 PM*

      * Possibly used again before the reboot following this time.
      None discovered
        • 1. Re: Display driver issues
          A.T. Romano Level 7

          wakeman

           

          Thank you for the details of your situation. But, where is the detail of what version of Premiere Elements that you are using on Windows 8.1 64 bit?

           

          So...

          1. What version Premiere Elements?

          2. Are your video cards/graphics cards, up to date according to web site of manufacturer of the card or manufacturer of the computer (HP)?

          3. Are you seeing a specific Display Card Error message and not just seeing distortion in your Edit area monitor displays and/or workspace area display?

           

          Assuming Premiere Elements 13 and "2" and "3" to be Yes...

           

          Please try deleting the BadDrivers.txt file.

          Local Disk C

          Program Data

          Adobe

          Premiere Elements

          and in the Premiere Elements Folder is the BadDrivers.txt file that you delete. Do not go into any folders in the Premiere Elements Folder. All you want

          in the Premiere Elements Folder is the BadDrivers.txt file. After you close out of there and open Premiere Elements 13, the program will generate a new

          BadDrivers.txt file and hopefully the problem will be gone. Important. Be sure to be working with the Folder Option Show Hidden Files, Folders, and Drives enabled

          so that you can see the complete path shown. In Windows 8.1 64 bit, the Folder Options dialog/View Tab and its option for high/show files, folders, and drives is gotten

          to via 8.1's File Explorer.

           

          BadDrivers.JPG

          Other factors may include

          a. Premiere Elements not working with more than one video card/graphics card.

          b. Need to configure video card/graphic card under a card control panel in your computer.

           

          Let us start here and then decide what next.

           

          Thank you.

           

          ATR