6 Replies Latest reply on Feb 4, 2015 2:15 AM by bejame

    Premier elements 12 Windows 8.

    bejame

      cannot load video clips to create film any ideas? ta!

        • 1. Re: Premier elements 12 Windows 8.
          A.T. Romano Level 7

          bejame

           

          What are the properties of these video clips that you want to import into Premiere Elements 12 on Windows 8 (assumed 64 bit)?

          Video compression

          Audio compression

          Frame size

          Frame rate

          Interlaced or Progressive

          File extension

          Pixel Aspect Ratio

          A quick way to get at those properties is from knowing the brand/model/settings for the camera that recorded that video.

           

          Can you import jpg stills into one of your Premiere Elements 12 projects? Do you get an error message when you go to import

          the video files? If so, what is the exact wording of the message? How are you importing the videos into the project - what Add Media

          choice?

           

          Please supply the important details and then we can decide on a troubleshooting plan of action.

           

          Thank you.

           

          ATR

           

          Add On...Have you updated from 12 to the 12.1 Update using an opened project's Help Menu/Update? If not, please do so.

          • 2. Re: Premier elements 12 Windows 8.
            bejame Level 1

            Hi, Thank you for your reply, I have downloaded 12.1 as you suggested which has improved the loading of the files which I have found are avi. files! They will play in organiser but won't load into editor as it says they are audio files?  Mp4 files work fine

            Many thanks

            • 3. Re: Premier elements 12 Windows 8.
              A.T. Romano Level 7

              bejame

               

              Thank you for the reply.

               

              To discover the cause of the .avi files not importing, it is very important to know what video compression those .avi files contain.

              Are they AVCHD.avi or MotionJPEG.avi for something else? Did you use a screen capture program to create them or did your camera record them.

              If camera, what is the brand/model/settings for the camera that recorded them.

               

              I think we can solve the problem if we know the video compression used in your .avi files.

               

              ATR

              • 4. Re: Premier elements 12 Windows 8.
                bejame Level 1

                Hi again,the files are from my camera a Traveler DV-5000 5mp HD and the manual says the files are avi. (H.264) there is no information on the actual files only avi.

                Thanks

                • 5. Re: Premier elements 12 Windows 8.
                  A.T. Romano Level 7

                  bejame

                   

                  Thanks for the reply with the information about the video properties. If you have AVCHD.avi or H.264.avi, that is not supported by Premiere Elements and will need

                  to be converted into another format. Although Premiere Elements supports files with video compression specified as AVCHD or H.264 and also supports a file with

                  an .avi file extension, Premiere Elements does not support a file with AVCHD or H.264 and .avi file extension for the same file.

                   

                  The answer has been to convert these into another format. You could try to do the conversion from H.264.avi to H.264.mp4 in

                  MPEG Streamclip  Squared 5 - MPEG Streamclip video converter for Mac and Windows

                  HandBrake  https://handbrake.fr/

                   

                  Please let me know if you need more information about the how to for the conversion from H.264.avi to H.264.mp4

                   

                  Thank you.

                   

                  ATR

                  • 6. Re: Premier elements 12 Windows 8.
                    bejame Level 1

                    Thank you for your time!!

                    Regards

                    JIm