1 Reply Latest reply on Jan 31, 2015 10:54 AM by Peter Spier

    CS6 Suite Error: 16 after Reinstalling

    TYPE A Level 1

      I had to restore my Operating System (OS X 10.10) and was getting a message when using InDesign, Photoshop and Illustrator CS6, to reinstall the software. I've tried a few times now and got the screen: Installation Complete  These applications are ready for use. InDesign Photoshop Illustrator.


      When I launch the applications I get the following message:


      Configuration error


      Please uninstall and reinstall the product.


      If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.


      Error: 16


      Of course coming online the support page directs you to the forum.


      Anyone have any ideas on what causes this and how to correct the issue?