5 Replies Latest reply on Feb 2, 2015 1:25 AM by robertdatzoo

    Computer restarting under Photoshop CS6.

    robertdatzoo
    robertdatzoo Feb 1, 2015 12:36 AM

      When running Photoshop CS6, my computer will randomly restart and then on reboot will have difficulties coming back to full life (need to restart a couple more times generally). I have tested my RAM with Memtest (saw that in a forum) without reporting any issues. Running Windows 8.1, up to date. Uninstalled, cleaned and reinstalled CS6. Updated latest nVidia drivers (GTX650), still no luck after either. Really frustrating, any thoughts?

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        • 1. Re: Computer restarting under Photoshop CS6.
          Mylenium Most Valuable Participant
          Mylenium Feb 1, 2015 12:56 AM (in response to robertdatzoo)

          Without exact system info and the event logs nobody can tell you much. Such hard crashes point to driver issues.

           

          Working with your Operating System’s Tools | Mylenium's Error Code Database

           

          Mylenium

          • 2. Re: Computer restarting under Photoshop CS6.
            robertdatzoo Level 1
            robertdatzoo Feb 1, 2015 1:11 AM (in response to Mylenium)

            Thanks Mylenium, will gather all relevant information and add to the post. PC is i7-3820 CPU, 3.6GHz, 12Gb DDR3 RAM, Win 8.1 64bit, V/Card is nVIDIA GTX-650 2Gb DDR5 RAM (plus 2Gb Shared?). This issue has only popped up in the last month or so, seemed to work without issue prior to that, not aware of any significant system updates.

            • 3. Re: Computer restarting under Photoshop CS6.
              D Fosse Adobe Community Professional & MVP
              D Fosse Feb 1, 2015 2:37 AM (in response to robertdatzoo)

              Random restarts are always caused by faulty hardware or buggy low-level drivers. Applications can't cause that - except indirectly by calling specific functions in specific drivers.

               

              So if Photoshop seems to trigger it, the obvious candidate is the video driver. Maybe you got a buggy update through Windows Update. I'd try to go to the GPU vendor's site and either try the latest update, or possibly roll back to an earlier.

              • 4. Re: Computer restarting under Photoshop CS6.
                robertdatzoo Level 1
                robertdatzoo Feb 2, 2015 1:24 AM (in response to Mylenium)

                Hi Mylenium, was this what you were specifically after?

                 

                Critical Error: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly

                 

                Details:

                - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                 

                 

                - <System>

                 

                 

                <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

                 

                 

                <EventID>41</EventID>

                 

                 

                <Version>3</Version>

                 

                 

                <Level>1</Level>

                 

                 

                <Task>63</Task>

                 

                 

                <Opcode>0</Opcode>

                 

                 

                <Keywords>0x8000000000000002</Keywords>

                 

                 

                <TimeCreated SystemTime="2015-01-31T08:34:26.252634500Z" />

                 

                 

                <EventRecordID>492285</EventRecordID>

                 

                 

                <Correlation />

                 

                 

                <Execution ProcessID="4" ThreadID="8" />

                 

                 

                <Channel>System</Channel>

                 

                 

                <Computer>Main-PC</Computer>

                 

                 

                <Security UserID="S-1-5-18" />

                 

                </System>

                 

                - <EventData>

                 

                 

                <Data Name="BugcheckCode">0</Data>

                 

                 

                <Data Name="BugcheckParameter1">0x0</Data>

                 

                 

                <Data Name="BugcheckParameter2">0x0</Data>

                 

                 

                <Data Name="BugcheckParameter3">0x0</Data>

                 

                 

                <Data Name="BugcheckParameter4">0x0</Data>

                 

                 

                <Data Name="SleepInProgress">1</Data>

                 

                 

                <Data Name="PowerButtonTimestamp">130671664368868720</Data>

                 

                 

                <Data Name="BootAppStatus">0</Data>

                 

                </EventData>

                </Event>

                • 5. Re: Computer restarting under Photoshop CS6.
                  robertdatzoo Level 1
                  robertdatzoo Feb 2, 2015 1:25 AM (in response to D Fosse)

                  Thanks for that, will try this as well...