3 Replies Latest reply on Feb 1, 2015 10:18 AM by JJMack

    Photoshop CC crashes when using 3D.

    ebs675

      I have just installed Photoshop CC and anytime I try to create a 3D layer, Photoshop crashes. Below is my system info. Any help would be appreciated to figure out why it is **** this. I have updated to the latest display driver.

       

      Adobe Photoshop Version: 2014.2.2 20141204.r.310 2014/12/04:23:59:59 CL 994532  x64

      Operating System: Windows 8.1 64-bit

      Version: 6.3

      System architecture: AMD CPU Family:15, Model:0, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX

      Physical processor count: 4

      Processor speed: 1996 MHz

      Built-in memory: 7128 MB

      Free memory: 4336 MB

      Memory available to Photoshop: 6158 MB

      Memory used by Photoshop: 70 %

      3D Multitone Printing: Disabled.

      Windows 2x UI: Disabled.

      Highbeam: Enabled.

      Image tile size: 1028K

      Image cache levels: 4

      Font Preview: Medium

      TextComposer: Latin

      Display: 1

      Display Bounds: top=0, left=0, bottom=768, right=1366

      OpenGL Drawing: Enabled.

      OpenGL Allow Old GPUs: Not Detected.

      OpenGL Drawing Mode: Advanced

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      AIFCoreInitialized=1

      AIFOGLInitialized=1

      OGLContextCreated=1

      NumGLGPUs=1

      NumCLGPUs=1

      glgpu[0].GLVersion="3.0"

      glgpu[0].GLMemoryMB=1024

      glgpu[0].GLName="AMD Radeon(TM) R5 Graphics"

      glgpu[0].GLVendor="ATI Technologies Inc."

      glgpu[0].GLVendorID=4098

      glgpu[0].GLDriverVersion="14.501.1003.0"

      glgpu[0].GLRectTextureSize=16384

      glgpu[0].GLRenderer="AMD Radeon(TM) R5 Graphics"

      glgpu[0].GLRendererID=38993

      glgpu[0].HasGLNPOTSupport=1

      glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atium d64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm6 4.dll"

      glgpu[0].GLDriverDate="20141120000000.000000-000"

      glgpu[0].CanCompileProgramGLSL=1

      glgpu[0].GLFrameBufferOK=1

      glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40"

      glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147 483647]

      glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

      glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

      glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

      glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]

      glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]

      glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

      glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

      clgpu[0].CLPlatformVersion="2.0 AMD-APP (1642.5)"

      clgpu[0].CLDeviceVersion="2.0 AMD-APP (1642.5)"

      clgpu[0].CLMemoryMB=2047

      clgpu[0].CLName="Mullins"

      clgpu[0].CLVendor="Advanced Micro Devices, Inc."

      clgpu[0].CLVendorID=4098

      clgpu[0].CLDriverVersion="1642.5 (VM)"

      clgpu[0].CUDASupported=0

      clgpu[0].CLBandwidth=8.6358e+009

      clgpu[0].CLCompute=70.9194

      License Type: Subscription

      Serial number: 96040527900111756987

      Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\

      Temporary file path: C:\Users\eric\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        C:\, 424.5G, 389.0G free

      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\

      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Plug-ins\

       

       

      Installed components:

         A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

         ACE.dll   ACE 2014/08/12-23:42:09   79.557478   79.557478

         adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

         AdbePM.dll   PatchMatch 2014/09/07-21:07:38   79.558079   79.558079

         AdobeLinguistic.dll   Adobe Linguisitc Library   8.0.0  

         AdobeOwl.dll   Adobe Owl   5.2.4  

         AdobePDFL.dll   PDFL 2014/08/18-15:13:12   79.512424   79.512424

         AdobePIP.dll   Adobe Product Improvement Program   7.2.1.3399  

         AdobeXMP.dll   Adobe XMP Core 2014/08/20-09:53:02   79.156797   79.156797

         AdobeXMPFiles.dll   Adobe XMP Files 2014/08/20-09:53:02   79.156797   79.156797

         AdobeXMPScript.dll   Adobe XMP Script 2014/08/20-09:53:02   79.156797   79.156797

         adobe_caps.dll   Adobe CAPS   8,0,0,13  

         AGM.dll   AGM 2014/08/12-23:42:09   79.557478   79.557478

         ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

         amtlib.dll   AMTLib (64 Bit)   8.0.0.122212002 BuildVersion: 8.0; BuildDate: Wed Jul 30 2014 15:59:34)   1.000000

         ARE.dll   ARE 2014/08/12-23:42:09   79.557478   79.557478

         AXE8SharedExpat.dll   AXE8SharedExpat 2013/12/20-21:40:29   79.551013   79.551013

         AXEDOMCore.dll   AXEDOMCore 2013/12/20-21:40:29   79.551013   79.551013

         Bib.dll   BIB 2014/08/12-23:42:09   79.557478   79.557478

         BIBUtils.dll   BIBUtils 2014/08/12-23:42:09   79.557478   79.557478

         boost_date_time.dll   photoshopdva   8.0.0  

         boost_signals.dll   photoshopdva   8.0.0  

         boost_system.dll   photoshopdva   8.0.0  

         boost_threads.dll   photoshopdva   8.0.0  

         cg.dll   NVIDIA Cg Runtime   3.0.00007  

         cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

         CIT.dll   Adobe CIT   2.2.6.32411   2.2.6.32411

         CITThreading.dll   Adobe CITThreading   2.2.6.32411   2.2.6.32411

         CoolType.dll   CoolType 2014/08/12-23:42:09   79.557478   79.557478

         dvaaudiodevice.dll   photoshopdva   8.0.0  

         dvacore.dll   photoshopdva   8.0.0  

         dvamarshal.dll   photoshopdva   8.0.0  

         dvamediatypes.dll   photoshopdva   8.0.0  

         dvametadata.dll   photoshopdva   8.0.0  

         dvametadataapi.dll   photoshopdva   8.0.0  

         dvametadataui.dll   photoshopdva   8.0.0  

         dvaplayer.dll   photoshopdva   8.0.0  

         dvatransport.dll   photoshopdva   8.0.0  

         dvaui.dll   photoshopdva   8.0.0  

         dvaunittesting.dll   photoshopdva   8.0.0  

         dynamiclink.dll   photoshopdva   8.0.0  

         ExtendScript.dll   ExtendScript 2014/01/21-23:58:55   79.551519   79.551519

         icucnv40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090  

         icudt40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090  

         igestep30.dll   IGES Reader   9.3.0.113  

         imslib.dll   IMSLib DLL   7.0.0.154  

         JP2KLib.dll   JP2KLib 2014/06/28-00:28:27   79.254012   79.254012

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

         libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

         LogSession.dll   LogSession   7.2.1.3399  

         mediacoreif.dll   photoshopdva   8.0.0  

         MPS.dll   MPS 2014/08/18-23:43:19   79.557676   79.557676

         pdfsettings.dll   Adobe PDFSettings   1.04  

         Photoshop.dll   Adobe Photoshop CC 2014   15.2.2  

         Plugin.dll   Adobe Photoshop CC 2014   15.2.2  

         PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   5.0.0  

         PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   5.2.0.54  

         PSArt.dll   Adobe Photoshop CC 2014   15.2.2  

         PSViews.dll   Adobe Photoshop CC 2014   15.2.2  

         SCCore.dll   ScCore 2014/01/21-23:58:55   79.551519   79.551519

         ScriptUIFlex.dll   ScriptUIFlex 2014/01/20-22:42:05   79.550992   79.550992

         svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

         tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114  

         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114  

         TfFontMgr.dll   FontMgr   9.3.0.113  

         TfKernel.dll   Kernel   9.3.0.113  

         TFKGEOM.dll   Kernel Geom   9.3.0.113  

         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

         updaternotifications.dll   Adobe Updater Notifications Library   8.0.0.14 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   8.0.0.14

         VulcanControl.dll   Vulcan Application Control Library   5.0.0.82  

         VulcanMessage5.dll   Vulcan Message Library   5.0.0.82  

         WRServices.dll   WRServices Fri Mar 07 2014 15:33:10   Build 0.20204   0.20204

         wu3d.dll   U3D Writer   9.3.0.113  

       

       

       

       

      Required plug-ins:

       

       

         3D Studio 15.2.2 (2014.2.2 x001 x003)

         Accented Edges 15.2.2

         Adaptive Wide Angle 15.2.2

         Angled Strokes 15.2.2

         Average 15.2.2 (2014.2.2 x001 x003)

         Bas Relief 15.2.2

         BMP 15.2.2

         Camera Raw 8.7.1

         Camera Raw Filter 8.7.1

         Chalk & Charcoal 15.2.2

         Charcoal 15.2.2

         Chrome 15.2.2

         Cineon 15.2.2 (2014.2.2 x001 x003)

         Clouds 15.2.2 (2014.2.2 x001 x003)

         Collada 15.2.2 (2014.2.2 x001 x003)

         Color Halftone 15.2.2

         Colored Pencil 15.2.2

         CompuServe GIF 15.2.2

         Conté Crayon 15.2.2

         Craquelure 15.2.2

         Crop and Straighten Photos 15.2.2 (2014.2.2 x001 x003)

         Crop and Straighten Photos Filter 15.2.2

         Crosshatch 15.2.2

         Crystallize 15.2.2

         Cutout 15.2.2

         Dark Strokes 15.2.2

         De-Interlace 15.2.2

         Dicom 15.2.2

         Difference Clouds 15.2.2 (2014.2.2 x001 x003)

         Diffuse Glow 15.2.2

         Displace 15.2.2

         Dry Brush 15.2.2

         Eazel Acquire 15.2.2 (2014.2.2 x001 x003)

         Embed Watermark 4.0

         Entropy 15.2.2 (2014.2.2 x001 x003)

         Export Color Lookup Tables NO VERSION

         Extrude 15.2.2

         FastCore Routines 15.2.2 (2014.2.2 x001 x003)

         Fibers 15.2.2

         Film Grain 15.2.2

         Filter Gallery 15.2.2

         Flash 3D 15.2.2 (2014.2.2 x001 x003)

         Fresco 15.2.2

         Glass 15.2.2

         Glowing Edges 15.2.2

         Google Earth 4 15.2.2 (2014.2.2 x001 x003)

         Grain 15.2.2

         Graphic Pen 15.2.2

         Halftone Pattern 15.2.2

         HDRMergeUI 15.2.2

         HSB/HSL 15.2.2

         IFF Format 15.2.2

         IGES 15.2.2 (2014.2.2 x001 x003)

         Ink Outlines 15.2.2

         JPEG 2000 15.2.2

         Kurtosis 15.2.2 (2014.2.2 x001 x003)

         Lens Blur 15.2.2

         Lens Correction 15.2.2

         Lens Flare 15.2.2

         Liquify 15.2.2

         Matlab Operation 15.2.2 (2014.2.2 x001 x003)

         Maximum 15.2.2 (2014.2.2 x001 x003)

         Mean 15.2.2 (2014.2.2 x001 x003)

         Measurement Core 15.2.2 (2014.2.2 x001 x003)

         Median 15.2.2 (2014.2.2 x001 x003)

         Mezzotint 15.2.2

         Minimum 15.2.2 (2014.2.2 x001 x003)

         MMXCore Routines 15.2.2 (2014.2.2 x001 x003)

         Mosaic Tiles 15.2.2

         Multiprocessor Support 15.2.2 (2014.2.2 x001 x003)

         Neon Glow 15.2.2

         Note Paper 15.2.2

         NTSC Colors 15.2.2 (2014.2.2 x001 x003)

         Ocean Ripple 15.2.2

         OpenEXR 15.2.2

         Paint Daubs 15.2.2

         Palette Knife 15.2.2

         Patchwork 15.2.2

         Paths to Illustrator 15.2.2

         PCX 15.2.2 (2014.2.2 x001 x003)

         Photocopy 15.2.2

         Photoshop 3D Engine 15.2.2 (2014.2.2 x001 x003)

         Photoshop Touch 14.0

         Picture Package Filter 15.2.2 (2014.2.2 x001 x003)

         Pinch 15.2.2

         Pixar 15.2.2 (2014.2.2 x001 x003)

         Plaster 15.2.2

         Plastic Wrap 15.2.2

         PLY 15.2.2 (2014.2.2 x001 x003)

         PNG 15.2.2

         Pointillize 15.2.2

         Polar Coordinates 15.2.2

         Portable Bit Map 15.2.2 (2014.2.2 x001 x003)

         Poster Edges 15.2.2

         PRC 15.2.2 (2014.2.2 x001 x003)

         Radial Blur 15.2.2

         Radiance 15.2.2 (2014.2.2 x001 x003)

         Range 15.2.2 (2014.2.2 x001 x003)

         Read Watermark 4.0

         Render Color Lookup Grid NO VERSION

         Reticulation 15.2.2

         Ripple 15.2.2

         Rough Pastels 15.2.2

         Save for Web 15.2.2

         ScriptingSupport 15.2.2

         Shake Reduction 15.2.2

         Shear 15.2.2

         Skewness 15.2.2 (2014.2.2 x001 x003)

         Smart Blur 15.2.2

         Smudge Stick 15.2.2

         Solarize 15.2.2 (2014.2.2 x001 x003)

         Spatter 15.2.2

         Spherize 15.2.2

         Sponge 15.2.2

         Sprayed Strokes 15.2.2

         Stained Glass 15.2.2

         Stamp 15.2.2

         Standard Deviation 15.2.2 (2014.2.2 x001 x003)

         STL 15.2.2 (2014.2.2 x001 x003)

         Sumi-e 15.2.2

         Summation 15.2.2 (2014.2.2 x001 x003)

         Targa 15.2.2

         Texturizer 15.2.2

         Tiles 15.2.2

         Torn Edges 15.2.2

         Twirl 15.2.2

         U3D 15.2.2 (2014.2.2 x001 x003)

         Underpainting 15.2.2

         Vanishing Point 15.2.2

         Variance 15.2.2 (2014.2.2 x001 x003)

         Virtual Reality Modeling Language | VRML 15.2.2 (2014.2.2 x001 x003)

         Water Paper 15.2.2

         Watercolor 15.2.2

         Wave 15.2.2

         Wavefront|OBJ 15.2.2 (2014.2.2 x001 x003)

         WIA Support 15.2.2 (2014.2.2 x001 x003)

         Wind 15.2.2

         Wireless Bitmap 15.2.2 (2014.2.2 x001 x003)

         ZigZag 15.2.2

       

       

      Optional and third party plug-ins: NONE

       

       

      Plug-ins that failed to load: NONE

      Flash:

         Libraries

         Adobe Paper Texture Pro

         Adobe Color Themes

      Installed TWAIN devices: NONE

        • 1. Re: Photoshop CC crashes when using 3D.
          JJMack Most Valuable Participant

          Where does windows show the crash is which module

          ReliabilityHistory.jpg

          • 2. Re: Photoshop CC crashes when using 3D.
            ebs675 Level 1

            Below is the crash information. t was under critical events. Please let me know if this is what you were looking for. I appreciate any help.

             

            Source

            Adobe Photoshop CC 2014

             

            Summary

            Stopped working

             

            Date

            2/1/2015 2:56 AM

             

            Status

            Report sent

             

            Description

            Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

             

            Problem signature

            Problem Event Name: APPCRASH

            Application Name: Photoshop.exe

            Application Version: 15.2.2.310

            Application Timestamp: 5480338c

            Fault Module Name: Photoshop.exe

            Fault Module Version: 15.2.2.310

            Fault Module Timestamp: 5480338c

            Exception Code: c000001d

            Exception Offset: 00000000049de322

            OS Version: 6.3.9600.2.0.0.768.101

            Locale ID: 1033

            Additional Information 1: 9d68

            Additional Information 2: 9d68476061f678fd8ef20390cb7de535

            Additional Information 3: f080

            Additional Information 4: f0807f69c687126b937ebbab203bb0dc

             

            Extra information about the problem

            Bucket ID: 1fe6d1d4e5765bd348843b981b8ec4d2 (85990875000)

            • 3. Re: Photoshop CC crashes when using 3D.
              JJMack Most Valuable Participant

              Since the faulting module is Photoshop.exe and this is only a Photoshop user forum not Adobe support please submit a bug report on to Adobe. Use the Adobe Customer Feedback site. Photoshop Family Customer Community