4 Replies Latest reply on Feb 3, 2015 6:53 AM by greule

    Lightroom always syncs to mobile using an old Adobe id

    martinjconnolly Level 1

      I had a CC subscription on a work email address, with LR and PS installed. I synced LR with LR mobile using that email address. I cancelled that subscription and took out a new one using my personal adobe id. I removed all the software, went through the clean up process and reinstalled, having signed in with the new id. Now LR thinks it is a trial (but I have posted a separate question about that), and I cannot make it sync using my personal Adobe id. It insists on using my old id and says the subscription has expired (which is true!), even though CC Desktop app shows I am connected with the new id. How can I make it point to the new id? If I try to sign out and back in again it does not give me the option to put in a different id.