I really need to speak to a live person because I can't resolve a problem through the forum.
Not really. They want you to use other online avenues first. I really suggest that you give it a try here again. If you don't want to, this is where you need to start:
Contact Customer Care
If it's a Lightroom problem, you'll resolve it here a lot quicker than you'll resolve it with Adobe's "help".
Yours is an operating system problem though.
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