4 Replies Latest reply on Feb 2, 2015 7:52 AM by gvb279

    Lost lightroom serial, not in my products?

    rickyw80402261

      Good day all,

       

      I have a copy of lightroom 4 and 5 for my mac, it was working fine. I formatted my mac the other day due to upgrading my HD and tried to reinstall lightroom 5, this is where problems started.

       

      I don't have the email confirmation for lightroom 5 with the serial number, fine i thought.. ill goto my adobe profile to get it.

       

      But my licence is not there? in the my-products section?

       

      I DO have my product email serial number for my lightroom 4 copy, however, that serial number is also NOT in the my-products section? So what can i do?

       

      I need my lightroom 5 licence but it's not on my email or on the my-products section?