7 Replies Latest reply on Feb 2, 2015 12:34 PM by Todd_Kopriva Branched from an earlier discussion.

    After Effects 13.2 will not open on Yosemite

    meghanm18610613 Level 1

      I'm having the same issue. I just bought a brand new iMAC (an iNewbie), signed up for creative suite and downloaded After Effects. All worked fine in the morning, however in the afternoon, OS updated to 10.10.2 and now After Effects crashes on start up.

       

      error is a long string (looks like primarily associated with the library:

       

      Process:               After Effects [326]

      Path:                  /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects

      Identifier:            com.adobe.AfterEffects

      Version:               13.2 (13.2)

      Code Type:             X86-64 (Native)

      Parent Process:        ??? [1]

      Responsible:           After Effects [326]

      User ID:               501

       

       

      Date/Time:             2015-02-02 09:29:23.877 -0500

      OS Version:            Mac OS X 10.10.2 (14C109)

      Report Version:        11

      Anonymous UUID:        9CAC7AF0-0BCB-0AB6-254E-C53B1C86CD74

       

       

       

       

      Time Awake Since Boot: 140 seconds

       

       

      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000028

       

       

      VM Regions Near 0x28:

      -->

          __TEXT                 0000000100000000-0000000100005000 [   20K] r-x/rwx SM=COW  /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.adobe.ProImportAE         0x000000012f359f1e GPMain_Omfi + 454

      1   com.adobe.AfterEffects.AEGPDriver 0x000000012879aa59 GetAEGPInternalID() + 7337

      2   com.adobe.AfterEffects.AEGPDriver 0x000000012879a189 GetAEGPInternalID() + 5081

      3   com.adobe.AfterEffectsLib.framework 0x00000001002ca1a4 CleanupGeneralPluginScan() + 132

      4   com.adobe.AfterEffectsLib.framework 0x000000010026544f CEggApp::BirthPlugins(FILE_ScSpecH&) + 1647

      5   com.adobe.AfterEffectsLib.framework 0x0000000100269c4c CEggApp::IEggApp(bool, bool) + 1564

      6   com.adobe.AfterEffectsLib.framework 0x000000010024c21d CEggApp::CEggApp(bool, bool, int) + 1165

      7   com.adobe.AfterEffectsLib.framework 0x000000010027d1bc MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int, int) + 716

      8   com.adobe.AfterEffectsLib.framework 0x000000010027cebb EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59

      9   com.adobe.AfterEffects         0x000000010000310e main + 1838

      10  com.adobe.AfterEffects         0x00000001000029d4 start + 52

       

       

      Thread 1:: Dispatch queue: com.apple.libdispatch-manager

      0   libsystem_kernel.dylib         0x00007fff8d5ad232 kevent64 + 10

      1   libdispatch.dylib             0x00007fff8e8ada6a _dispatch_mgr_thread + 52

       

       

      Thread 2:

      0   libsystem_kernel.dylib         0x00007fff8d5ac94a __workq_kernreturn + 10

      1   libsystem_pthread.dylib       0x00007fff8fd1b40d start_wqthread + 13

       

       

      Thread 3:

      0   libsystem_kernel.dylib         0x00007fff8d5ac94a __workq_kernreturn + 10

      1   libsystem_pthread.dylib       0x00007fff8fd1b40d start_wqthread + 13

       

       

      Thread 4:

      0   libsystem_kernel.dylib         0x00007fff8d5ac94a __workq_kernreturn + 10

      1   libsystem_pthread.dylib       0x00007fff8fd1b40d start_wqthread + 13

       

       

      Thread 5:

      0   libsystem_kernel.dylib         0x00007fff8d5ac94a __workq_kernreturn + 10

      1   libsystem_pthread.dylib       0x00007fff8fd1b40d start_wqthread + 13

       

       

      Thread 6:

      0   libsystem_kernel.dylib         0x00007fff8d5ac136 __psynch_cvwait + 10

      1   com.apple.CoreServices.CarbonCore 0x00007fff912f47c0 TSWaitOnCondition + 108

      2   com.apple.CoreServices.CarbonCore 0x00007fff912f49bf TSWaitOnConditionTimedRelative + 171

      3   com.apple.CoreServices.CarbonCore 0x00007fff912c42f5 MPWaitOnQueue + 192

      4   com.adobe.dvacore.framework   0x000000010350429d dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 141

      5   com.adobe.dvacore.framework   0x0000000103502200 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 160

      6   com.adobe.dvacore.framework   0x00000001034f269c boost::function0<void>::operator()() const + 28

      7   com.adobe.dvacore.framework   0x00000001034ff173 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115

      8   com.adobe.boost_threads.framework 0x0000000108a3fdba thread_proxy + 186

      9   libsystem_pthread.dylib       0x00007fff8fd1d268 _pthread_body + 131

      10  libsystem_pthread.dylib       0x00007fff8fd1d1e5 _pthread_start + 176

      11  libsystem_pthread.dylib       0x00007fff8fd1b41d thread_start + 13

       

       

      HELP on suggestions to fix? I'm on a deadline and needless to say, my first experience with an Apple/Adobe product hasn't been great after the initial "Apple open box experience" ---am I missing something basic?

      Thanks in advance.