2 Replies Latest reply on Feb 2, 2015 9:42 AM by JimHess

    serial number

    Bob 32014 Level 1

      Hi,

      I have a LR/PS subscription (monthly) and reinstalled my LR to a new HD. Now it wants my serial number. I put in my old serial number but it says this is an upgrade and wants my old serial number also.

      What did I do wrong?

      Bob

        • 1. Re: serial number
          RikkFlohr Adobe Community Professional

          If you have a subscription, Lightroom does not need your serial number - it needs for you to just log in with your Adobe ID.  If it is asking for your serial number, you have the wrong version of Lightroom installed.  You need to uninstall Lightroom and then re-install it from the Adobe Creative Cloud App instead.

          • 2. Re: serial number
            JimHess Adobe Community Professional & MVP

            If Lightroom is prompting you for a serial number then you have installed your old standalone copy of Lightroom. The creative cloud subscription plan relies on your Adobe ID and password. You must install both Lightroom and Photoshop from the creative cloud application manager.

             

            I think we posted at the same time, Rick. I wasn't trying to upstage you.