I just purchased Adobe Photoshop Elements 13 for a Mac and trying to install. I am at the point to enter the serial number but it won't take letters. What do I do and where do I go for help?

[nitan15479421]

I just purchased Adobe Photoshop Elements 13 for a Mac and trying to install. I am at the point to enter the serial number but it won't take letters. What do I do and where do I go for help?

[Jeff A Wright · Accepted solution]

Nitan15479421 the serial number should not contain letters.  It is likely you received a redemption code.   Please see Redemption Code Help for information on how to redeem your redemption code.