My old computer died so I am installing my Adobe Premiere Elements 10 on my new laptop with 8 gb Ram, 1 tb storage and Windows 8.1. When I click on the icon to open it it can take up to 5-6 minutes to open and if it does, when I try to close it, it won't close. I just get programs fails to respond. Can any body help me?
What video card is your Windows 8.1 (assumed 64 bit) computer using? NVIDIA GeForce or other?
Please check the Device Manager/Display Adapters to confirm the video card/graphics card and how many cards.
Is the card driver version up to date according to the web site of the manufacturer of the card?
Are you working from a User Account with Administrative Privileges? And, do you have QuickTime (latest version) installed on
the computer with Premiere Elements?
Are you using a pen and tablet device instead of a mouse?
Does the problem exist with and without the antivirus and firewall(s) disabled?
Please consider the above and then we can decide what next.