I'm dealing with the very same issue, except for the order processing part. But I'm stuck in the same cycle of "Renew your Subscription", and I press "Try Again", I get a "Thank you. Creative Cloud is now active", and I click "Continue" and start all over again at "Renew your subscription". I paid for year back in September, so I know my subscription is good. Yippee for software subscriptions.
This is an open forum, not Adobe support... you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Thanks for your reply.
In fact, I already asked the Adobe support to help, then share my screen let the support guy to find the solution, but it still doesn't work.....
Then the support guy suggested me to reinstall the CC programs. I reinstall twice, once is remove all the CC programs and main program, then clean and restart my computer to reinstall, but it's the same.....
That's why I asked here to see if anyone faced same problem with me. My work has been stoped for two days....
I'm on chat w/ customer service right now. As I mentioned, I have the same issue. I'll let you know if my results are any different.
I didn't get very far. They acknowledged a "glitch" with my CC account and said they'd notify the relevant team. I vented a bit on Twitter and got some attention. Lets see what happens. If a solution is found, I'll post it here so you and anyone else might try the same.
I got some traction after talking to someone on the phone. We did a screen sharing over Adobe Connect. Their solution was to cancel my current subscription, refund my original purchase back from September, and I purchased my CC subscription. Jacky - you may try that if you speak to customer support again.
Thank you John.
I contact with support guy, he said my subscription was been canceled, but he can't know when and why....
And he suggest me to re-put a new subscription. I did it, but I still have problem when I want to set my payment method. It still shows my order is in process and let me wait, but I even didn't start to set the payment details....
Then the support guy said I need to find sales team to help, he can't just close my team account....
I am going to find the retailer in my country to help, we'll see....
Anyway, thanks for your information, John.