7 Replies Latest reply on Feb 5, 2015 8:43 PM by jackyc24690559

    Message shows " Licence Expired " and can't use CC programs


      When I want to use and CC programs, like PhotoShop, Illustrator, InDesign... etc., I got a message means to check the authorizing from server. Then it shows that the licence is expired! And after I click the Retry button, then I got a new message shows that my subscription is active, when I click continue, it go back to the " Licence Expired " message..... It becomes a cycle and I can't use any CC programs. It just started yesterday, I work with those programs last week and had no problem.


      And when I check my account on web, it shows " We are still processing your order. It could take up to 24 hours. Please check back later. " , but I don't put any order recently, and my subscription was renewed last Oct. And I already checked the web more than 24 hours, but it still shows this message.


      I don't know what's happen. Did my account has been hacked??