0 Replies Latest reply on Feb 3, 2015 11:05 PM by renaf31517404

    This afternoon I downloaded an expensive ebook.  It opened initially. Now its Status is 'missing'.

    renaf31517404

      This afternoon I downloaded an expensive ebook.  It opened initially. Now its Status is 'missing'.

      1)  How is this problem fixed?

      2)  How do I stop it happening again?

      For the purposes of diagnosis, when I try to open the book, I receive the following error message:

      "IO Error on local file open"

      It then gives the path to the pdf and then says:

      "Event detail:

      Error #2038

      --- end ---

       

      Please understand I have wasted a considerable amount of time on the process of downloading this book so far.  I am not interested in learning how to troubleshoot Adobe products nor in trawling through self-help forums on the off chance I happen upon a solution expressed in plain english.  I have bought a book and I want to be able to use it. Please advise how to make your product work so I can read my book.

      Kind regards

      Rena