6 Replies Latest reply on Apr 29, 2015 3:17 AM by shreya

    ADE 4 Crashes on Mac When Opening a Borrowed Library Book

    Sitrucz

      I borrowed "Game of Thrones" from my public library, in eBook format of course, and it crashes ADE 4.x on my Mac 10.10.2.  I downgraded ADE to 2.01 and the book open fine.  How do I send a bug report to Adobe on this?  I can repeat the bug every time.

        • 1. Re: ADE 4 Crashes on Mac When Opening a Borrowed Library Book
          Sitrucz Level 1

          I'd really like to submit a bug report.  Please point me in the right direction to submit bugs to Adobe.

           

          Thanks.

          • 2. Re: ADE 4 Crashes on Mac When Opening a Borrowed Library Book
            shreya Adobe Employee

            Hi,

             

            You can copy paste the crash log here in this thread.

             

            Thanks

            • 3. Re: ADE 4 Crashes on Mac When Opening a Borrowed Library Book
              michelles25233266

              me too:

               

              Process:               Adobe Digital Editions [6957]

              Path:                  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

              Identifier:            com.adobe.adobedigitaleditions.app

              Version:               4.0.3 (1)

              Code Type:             X86-64 (Native)

              Parent Process:        ??? [1]

              Responsible:           Adobe Digital Editions [6957]

              User ID:               501

               

               

              Date/Time:             2015-02-17 15:16:43.525 -0500

              OS Version:            Mac OS X 10.10.2 (14C109)

              Report Version:        11

              Anonymous UUID:        836916F8-B9A4-255A-DC5A-8B1ADA96C7AE

               

               

              Sleep/Wake UUID:       CC7D9063-58E5-44B2-A4BD-0B2EA2A923AE

               

               

              Time Awake Since Boot: 82000 seconds

              Time Since Wake:       13000 seconds

               

               

              Crashed Thread:        0  Dispatch queue: com.apple.main-thread

               

               

              Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

              Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

               

               

              VM Regions Near 0:

              -->

                  __TEXT                 0000000109df2000-000000010a65e000 [ 8624K] r-x/rwx SM=COW  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

               

               

              Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

              0   com.adobe.adobedigitaleditions.app 0x000000010a0883a9 DRMDecryptor::MakeFilterContext(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 355

              1   ePub3.dylib                   0x000000010b0d7ebb ePub3::FilterChainSyncStream::FilterChainSyncStream(std::__1::unique_ptr<ePub3::ByteStrea m, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>) + 339

              2   ePub3.dylib                   0x000000010b0da2fb std::__1::shared_ptr<ePub3::FilterChainSyncStream> std::__1::shared_ptr<ePub3::FilterChainSyncStream>::make_shared<std::__1::unique_ptr<ePub 3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>&>(std::__1::unique_ptr<ePub3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&&&, std::__1::shared_ptr<ePub3::ManifestItem const>&&&) + 125

              3   ePub3.dylib                   0x000000010b0d8ffd ePub3::FilterChain::GetSyncFilteredOutputStreamForManifestItem(std::__1::shared_ptr<ePub3 ::ManifestItem const>) const + 437

              4   ePub3.dylib                   0x000000010b08e64a ePub3::Package::SyncContentStreamForItem(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 270

              5   ePub3.dylib                   0x000000010b09ef9a ePub3::ManifestItem::ReferencedDocument() const + 176

              6   ePub3.dylib                   0x000000010b0812b0 ePub3::PackageBase::NavTablesFromManifestItem(std::__1::shared_ptr<ePub3::PackageBase>, std::__1::shared_ptr<ePub3::ManifestItem>) + 118

              7   ePub3.dylib                   0x000000010b0893c7 ePub3::Package::Unpack() + 26647

              8   com.adobe.adobedigitaleditions.app 0x000000010a125362 BookContainer::OpenFile(ePub3::string const&) + 2222

              9   com.adobe.adobedigitaleditions.app 0x000000010a125c2f BookContainer::OpenContainerForDRMModule(ePub3::string const&) + 43

              10  com.adobe.adobedigitaleditions.app 0x000000010a087029 DRMModule::ProcessFile(ePub3::string const&, ePub3::launch) + 1007

              11  ePub3.dylib                   0x000000010b063efb ePub3::ContentModuleManager::LoadContentAtPath(ePub3::string const&, ePub3::launch) + 793

              12  ePub3.dylib                   0x000000010b07bf7c ePub3::Container::OpenContainer(ePub3::string const&) + 68

              13  com.adobe.adobedigitaleditions.app 0x0000000109f6917f dpdoc::Document::getPackageProps(char const*) + 311

              14  com.adobe.adobedigitaleditions.app 0x0000000109ea38b2 _reader_create(char const*, RECORD_TYPE, void**, char*, unsigned int*, signed char) + 220

              15  com.adobe.adobedigitaleditions.app 0x0000000109dfe554 +[Reader createReaderHandle:type:readerHandle:errorString:] + 104

              16  com.adobe.adobedigitaleditions.app 0x0000000109e0e012 -[MainWindowController openBookInReadingView:errorString:] + 184

              17  com.adobe.adobedigitaleditions.app 0x0000000109e0e379 -[MainWindowController onReadInMainWindow:] + 264

              18  com.apple.CoreFoundation       0x00007fff96148cdc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

              19  com.apple.CoreFoundation       0x00007fff9603a244 _CFXNotificationPost + 3140

              20  com.apple.Foundation           0x00007fff94d4cc31 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

              21  com.adobe.adobedigitaleditions.app 0x0000000109e58dd6 -[DECardView cardItemDoubleClick:withEvent:] + 86

              22  com.adobe.adobedigitaleditions.app 0x0000000109e59f74 -[DECardItemView mouseDown:] + 240

              23  com.apple.AppKit               0x00007fff8c803a18 -[NSWindow _reallySendEvent:] + 12721

              24  com.apple.AppKit               0x00007fff8c28a16e -[NSWindow sendEvent:] + 446

              25  com.adobe.adobedigitaleditions.app 0x0000000109e2bc6f -[CustomWindow sendEvent:] + 64

              26  com.apple.AppKit               0x00007fff8c23c451 -[NSApplication sendEvent:] + 4183

              27  com.adobe.adobedigitaleditions.app 0x0000000109e32023 -[CustomApplication sendEvent:] + 52

              28  com.apple.AppKit               0x00007fff8c0c8608 -[NSApplication run] + 711

              29  com.apple.AppKit               0x00007fff8c0b3a14 NSApplicationMain + 1832

              30  com.adobe.adobedigitaleditions.app 0x0000000109df3604 start + 52

               

               

              Thread 1:: Dispatch queue: com.apple.libdispatch-manager

              0   libsystem_kernel.dylib         0x00007fff952ff232 kevent64 + 10

              1   libdispatch.dylib             0x00007fff96548a6a _dispatch_mgr_thread + 52

               

               

              Thread 2:: com.apple.NSURLConnectionLoader

              0   libsystem_kernel.dylib         0x00007fff952f94de mach_msg_trap + 10

              1   libsystem_kernel.dylib         0x00007fff952f864f mach_msg + 55

              2   com.apple.CoreFoundation       0x00007fff9609cb34 __CFRunLoopServiceMachPort + 212

              3   com.apple.CoreFoundation       0x00007fff9609bffb __CFRunLoopRun + 1371

              4   com.apple.CoreFoundation       0x00007fff9609b858 CFRunLoopRunSpecific + 296

              5   com.apple.CFNetwork           0x00007fff8b1bac80 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434

              6   com.apple.Foundation           0x00007fff94db290a __NSThread__main__ + 1345

              7   libsystem_pthread.dylib       0x00007fff89b18268 _pthread_body + 131

              8   libsystem_pthread.dylib       0x00007fff89b181e5 _pthread_start + 176

              9   libsystem_pthread.dylib       0x00007fff89b1641d thread_start + 13

               

               

              Thread 3:

              0   libsystem_kernel.dylib         0x00007fff952f94de mach_msg_trap + 10

              1   libsystem_kernel.dylib         0x00007fff952f864f mach_msg + 55

              2   com.apple.CoreFoundation       0x00007fff9609cb34 __CFRunLoopServiceMachPort + 212

              3   com.apple.CoreFoundation       0x00007fff9609bffb __CFRunLoopRun + 1371

              4   com.apple.CoreFoundation       0x00007fff9609b858 CFRunLoopRunSpecific + 296

              5   com.apple.AppKit               0x00007fff8c23833b _NSEventThread + 137

              6   libsystem_pthread.dylib       0x00007fff89b18268 _pthread_body + 131

              7   libsystem_pthread.dylib       0x00007fff89b181e5 _pthread_start + 176

              8   libsystem_pthread.dylib       0x00007fff89b1641d thread_start + 13

               

               

              Thread 4:: com.apple.CFSocket.private

              0   libsystem_kernel.dylib         0x00007fff952fe3fa __select + 10

              1   libsystem_pthread.dylib       0x00007fff89b18268 _pthread_body + 131

              2   libsystem_pthread.dylib       0x00007fff89b181e5 _pthread_start + 176

              3   libsystem_pthread.dylib       0x00007fff89b1641d thread_start + 13

               

               

              Thread 5:

              0   libsystem_kernel.dylib         0x00007fff952fe94a __workq_kernreturn + 10

              1   libsystem_pthread.dylib       0x00007fff89b1640d start_wqthread + 13

               

               

              Thread 6:

              0   libsystem_kernel.dylib         0x00007fff952fe94a __workq_kernreturn + 10

              1   libsystem_pthread.dylib       0x00007fff89b1640d start_wqthread + 13

               

               

              Thread 7:

              0   libsystem_kernel.dylib         0x00007fff952fe94a __workq_kernreturn + 10

              1   libsystem_pthread.dylib       0x00007fff89b1640d start_wqthread + 13

               

               

              Thread 8:

              0   libsystem_kernel.dylib         0x00007fff952fe94a __workq_kernreturn + 10

              1   libsystem_pthread.dylib       0x00007fff89b1640d start_wqthread + 13

               

               

              Thread 9:

              0   libsystem_kernel.dylib         0x00007fff952fe94a __workq_kernreturn + 10

              1   libsystem_pthread.dylib       0x00007fff89b1640d start_wqthread + 13

               

               

              Thread 10:

              0   libsystem_kernel.dylib         0x00007fff952fe94a __workq_kernreturn + 10

              1   libsystem_pthread.dylib       0x00007fff89b1640d start_wqthread + 13

               

               

              Thread 11:

              0   libsystem_kernel.dylib         0x00007fff952fe94a __workq_kernreturn + 10

              1   libsystem_pthread.dylib       0x00007fff89b1640d start_wqthread + 13

               

               

              Thread 12:

              0   libsystem_kernel.dylib         0x00007fff952fe94a __workq_kernreturn + 10

              1   libsystem_pthread.dylib       0x00007fff89b1640d start_wqthread + 13

               

               

              Thread 13:

               

               

              Thread 0 crashed with X86 Thread State (64-bit):

                rax: 0x00007fff55e08e18  rbx: 0x00007fff55e08ee0  rcx: 0x000000000001111d  rdx: 0x000000000001111c

                rdi: 0x0000000000000000  rsi: 0x0000000000000008  rbp: 0x00007fff55e08eb0  rsp: 0x00007fff55e08de0

                 r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x00000000000130c0  r11: 0x0000000000000030

                r12: 0x00006100001df5a8  r13: 0x00006000002334a0  r14: 0x0000000000000490  r15: 0x0000000000000000

                rip: 0x000000010a0883a9  rfl: 0x0000000000010202  cr2: 0x0000000000000000

               

              Logical CPU:     0

              Error Code:      0x00000004

              Trap Number:     14

              • 4. Re: ADE 4 Crashes on Mac When Opening a Borrowed Library Book
                Sitrucz Level 1

                I tried to paste the crash but got this error message...

                 

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                • 5. Re: ADE 4 Crashes on Mac When Opening a Borrowed Library Book
                  shreya Adobe Employee

                  Thanks for reporting the bug.

                   

                  We will try to reproduce and fix it.

                   

                  Your efforts are appreciated.

                   

                  Thanks !!

                  • 6. Re: ADE 4 Crashes on Mac When Opening a Borrowed Library Book
                    shreya Adobe Employee

                    Hello,

                     

                    Please download the latest ADE 4.0.3.114137

                    http://www.adobe.com/solutions/ebook/digital-editions/download.html

                     

                    Some of the crashes have been fixed in this release.

                     

                    Thanks for being the part of product improvement.