6 Replies Latest reply on Feb 4, 2015 7:11 PM by ericc66009704

    Adobe Photoshop CC (2014) crashes when you open it?

    ericc66009704

      I have a Windows 7PC and I am already using bought versions of Lightroom 5 and Elements 10. I downloaded the trial version of Photoshop CC (2014).as well as the Creative Cloud App. When I try to open Photoshop It says That P cc 2014 is unable to open and offers the option of looking online for a solution or closing the program. The details are as follows:

      Problem signature:

        Problem Event Name: BEX64

        Application Name: Photoshop.exe

        Application Version: 15.2.2.310

        Application Timestamp: 5480338c

        Fault Module Name: amdocl64.dll

        Fault Module Version: 2.4.650.9

        Fault Module Timestamp: 4ddc7b01

        Exception Offset: 00000000003a84cc

        Exception Code: c0000417

        Exception Data: 0000000000000000

        OS Version: 6.1.7601.2.1.0.256.48

        Locale ID: 7177

        Additional Information 1: c547

        Additional Information 2: c547d3e81c0e23a196200563a1d41f0f

        Additional Information 3: cfc9

        Additional Information 4: cfc977b9caa13061c3a938255fe751bd

       

       

      Read our privacy statement online:

        http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

       

       

      If the online privacy statement is not available, please read our privacy statement offline:

        C:\windows\system32\en-US\erofflps.txt

      I have tried signing out of creative cloud and signing in again.

      Please help

      inactiveforumnotifier