16 Replies Latest reply on Feb 6, 2015 8:30 AM by m_vargas

    Failed Update Install From Internal Update Server

    wvoyek Level 1

      Hi,

       

      I'm trying to setup an internal update server according to the instructions provided in the Flash Player Administration Guide but I'm having some trouble.

       

      Here is the FlashInstall.log:

       

      2015-2-4+19-12-14.562 [info] 1628 my.local.server

      2015-2-4+19-12-14.612 [info] 1629 my.local.server

      2015-2-4+19-12-14.615 [info] 1614

      2015-2-4+19-12-14.617 [info] 1615

      2015-2-4+19-12-14.619 [info] 1618

      2015-2-4+19-12-14.621 [info] 1619 1063

      2015-2-4+19-12-14.650 [info] 1628 my.local.server

      2015-2-4+19-12-14.653 [info] 1629 my.local.server

      2015-2-4+19-12-14.656 [info] 1614

      2015-2-4+19-12-14.659 [info] 1615

      2015-2-4+19-12-14.660 [info] 1618

      2015-2-4+19-12-14.663 [info] 1604

      2015-2-4+19-12-14.663 [info] 1608

      2015-2-4+19-12-14.678 [info] 1631 /pub/flashplayer/update/current/sau/currentmajor.xml

      2015-2-4+19-12-14.813 [info] 1630 /pub/flashplayer/update/current/sau/16/xml/version.xml

      2015-2-4+19-12-14.816 [info] 1632

      2015-2-4+19-12-14.816 [info] 1632

      2015-2-4+19-12-14.816 [info] 1630 /pub/flashplayer/update/current/sau/16/xml/patch.xml

      2015-2-4+19-12-14.818 [warning] 1445

      2015-2-4+19-12-14.818 [info] 1632

      2015-2-4+19-12-14.819 [info] 1630 /pub/flashplayer/update/current/sau/16/xml/patch.xml

      2015-2-4+19-12-14.820 [warning] 1445

      2015-2-4+19-12-14.821 [info] 1632

      2015-2-4+19-12-14.822 [info] 1600

      2015-2-4+19-12-14.829 [error] 1217 -2146881269

      2015-2-4+19-12-14.831 [error] 1234 183

      2015-2-4+19-12-14.833 [info] 1612

      2015-2-4+19-12-14.836 [info] 1620

       

      Here is the Update Server directory tree:

       

      \---pub

          \---flashplayer

              \---update

                  \---current

                      \---sau

                          |   currentmajor.xml

                          |   fp_background_update.log

                          |   fp_background_update.bat

                          |   fp_background_update.cab

                          |

                          +---11

                          |   +---install

                          |   |       install_all_mac_pl_sgn.z

                          |   |       install_all_win_ax_sgn.z

                          |   |       install_all_win_pl_sgn.z

                          |   |

                          |   \---xml

                          |           version.xml

                          |

                          +---15

                          |   +---install

                          |   |       install_all_mac_pl_sgn.z

                          |   |       install_all_win_ax_sgn.z

                          |   |       install_all_win_pl_sgn.z

                          |   |

                          |   \---xml

                          |           version.xml

                          |

                          \---16

                              +---install

                              |       install_all_mac_pl_sgn.z

                              |       install_all_win_ax_sgn.z

                              |       install_all_win_pl_sgn.z

                              |

                              \---xml

                                      version.xml

       

      Here is the client mms.cfg:

       

      AutoUpdateDisable=0

      SilentAutoUpdateEnable=1

      SilentAutoUpdateServerDomain=my.local.server

      SilentAutoUpdateVerboseLogging=1

       

      I have verified the computer trusts the SSL certificate and I can successfully browse the update site:

       

      flashplayer.png

      I have verified the cab file downloaded from Adobe by the server against a cab file I downloaded manually with my browser. Here is the md5sum output for each file:

       

      73fc6ba78ab9660f63b1724f72e07a52  server-fp_background_update.cab

      73fc6ba78ab9660f63b1724f72e07a52  browser-fp_background_update.cab

       

      What would be causing the update process to fail? What else can I do to get this working? Am I missing something?

       

      Thanks for your help.

        • 1. Re: Failed Update Install From Internal Update Server
          m_vargas Adobe Employee

          Hello,


          What are the contents of the fp_background_update.log and fp_background_update.bat files?  These files are not included in the fp_background_udpate.cab package.

           

          --

          Maria

          • 2. Re: Failed Update Install From Internal Update Server
            wvoyek Level 1

            Those files are used by a task for getting the latest CAB file from Adobe.

             

            fp_background_update.bat:

             

            @ECHO OFF

            SETLOCAL ENABLEEXTENSIONS


            SET TITLE=fp_background_update

            SET LOG=.\%TITLE%.log

            SET SOURCE=http://download.macromedia.com/pub/flashplayer/current/licensing/win/fp_background_update. cab

            SET DESTINATION=D:\AUSST\pub\flashplayer\update\current\sau


            ECHO =O====== %date% %time% ======== >> %LOG% 2>&1


            IF EXIST %DESTINATION% (

            :: Skipping destination folder creation.

            ) ELSE (

            :: Creating destination folder.

            mkdir %DESTINATION% >> %LOG% 2>&1

            )

             

            :: Downloading files...

            BITSADMIN /TRANSFER fp_background_update /DOWNLOAD /PRIORITY NORMAL %SOURCE% %DESTINATION%\fp_background_update.cab >> %LOG% 2>&1


            :: Expanding CAB file...

            expand %DESTINATION%\fp_background_update.cab -F:* %DESTINATION% >> %LOG% 2>&1


            ECHO =X====== %date% %time% ======== >> %LOG% 2>&1

            ECHO. >> %LOG% 2>&1

             

            fp_background_update.log:

             

            =O====== Wed 02/04/2015 11:00:05.97 ========

             

             

            BITSADMIN version 3.0 [ 7.6.9200 ]

            BITS administration utility.

            (C) Copyright 2000-2006 Microsoft Corp.

             

             

            BITSAdmin is deprecated and is not guaranteed to be available in future versions of Windows.

            Administrative tools for the BITS service are now provided by BITS PowerShell cmdlets.

             

             

            Transfer complete.

            Microsoft (R) File Expansion Utility  Version 6.2.9200.16384

            Copyright (c) Microsoft Corporation. All rights reserved.

             

             

            Adding D:\AUSST\pub\flashplayer\update\current\sau\currentmajor.xml to Extraction Queue

            Adding D:\AUSST\pub\flashplayer\update\current\sau\11\install\install_all_mac_pl_sgn.z to Extraction Queue

            Adding D:\AUSST\pub\flashplayer\update\current\sau\11\install\install_all_win_pl_sgn.z to Extraction Queue

            Adding D:\AUSST\pub\flashplayer\update\current\sau\11\install\install_all_win_ax_sgn.z to Extraction Queue

            Adding D:\AUSST\pub\flashplayer\update\current\sau\11\xml\version.xml to Extraction Queue

            Adding D:\AUSST\pub\flashplayer\update\current\sau\15\install\install_all_mac_pl_sgn.z to Extraction Queue

            Adding D:\AUSST\pub\flashplayer\update\current\sau\15\install\install_all_win_pl_sgn.z to Extraction Queue

            Adding D:\AUSST\pub\flashplayer\update\current\sau\15\install\install_all_win_ax_sgn.z to Extraction Queue

            Adding D:\AUSST\pub\flashplayer\update\current\sau\15\xml\version.xml to Extraction Queue

            Adding D:\AUSST\pub\flashplayer\update\current\sau\16\install\install_all_mac_pl_sgn.z to Extraction Queue

            Adding D:\AUSST\pub\flashplayer\update\current\sau\16\install\install_all_win_pl_sgn.z to Extraction Queue

            Adding D:\AUSST\pub\flashplayer\update\current\sau\16\install\install_all_win_ax_sgn.z to Extraction Queue

            Adding D:\AUSST\pub\flashplayer\update\current\sau\16\xml\version.xml to Extraction Queue

             

             

            Expanding Files ....

             

             

            Expanding Files Complete ...

            13 files total.

            =X====== Wed 02/04/2015 11:01:16.71 ========

             

            • 3. Re: Failed Update Install From Internal Update Server
              m_vargas Adobe Employee

              Can you please verify the MD5 hash values of the extracted files, in all 3 directories (/11, /15, & /16) are as follows:

               

              install_all_mac_pl_sgn.z  8B5AA6F09B3A80FC454666466A285371

              install_all_win_ax_sgn.z  159C663F58A11FC0C6B93BAA469AF3DA

              install_all_win_pl_sgn.z   10C878FA8125C8CBD6FB1AC18A1AA2BD

               

              --

              Maria

              • 4. Re: Failed Update Install From Internal Update Server
                wvoyek Level 1

                $ md5sum sau/*/install/install_all_*.z

                 

                8b5aa6f09b3a80fc454666466a285371  sau/11/install/install_all_mac_pl_sgn.z

                159c663f58a11fc0c6b93baa469af3da  sau/11/install/install_all_win_ax_sgn.z

                10c878fa8125c8cbd6fb1ac18a1aa2bd  sau/11/install/install_all_win_pl_sgn.z

                8b5aa6f09b3a80fc454666466a285371  sau/15/install/install_all_mac_pl_sgn.z

                159c663f58a11fc0c6b93baa469af3da  sau/15/install/install_all_win_ax_sgn.z

                10c878fa8125c8cbd6fb1ac18a1aa2bd  sau/15/install/install_all_win_pl_sgn.z

                8b5aa6f09b3a80fc454666466a285371  sau/16/install/install_all_mac_pl_sgn.z

                159c663f58a11fc0c6b93baa469af3da  sau/16/install/install_all_win_ax_sgn.z

                10c878fa8125c8cbd6fb1ac18a1aa2bd  sau/16/install/install_all_win_pl_sgn.z

                 

                Looks like they all match.

                • 5. Re: Failed Update Install From Internal Update Server
                  m_vargas Adobe Employee

                  Hi William,


                  Thank you for verifying the hash values.  A few more questions:  Do you have a proxy server configured?  Is you SSL cert self-signed or issued by a CA?

                   

                  --

                  Maria

                  • 6. Re: Failed Update Install From Internal Update Server
                    wvoyek Level 1

                    No proxy. SSL certificate is issued by our internal PKI ad is trusted by all computers and accounts. Here is the certificate as seen by the NT AUTHORITY\SYSTEM account:

                     

                    2015-02-04 14_52_51-Certificate.png

                    • 7. Re: Failed Update Install From Internal Update Server
                      m_vargas Adobe Employee

                      Thank you for providing the additional information.  It's going to take a bit longer for me to investigate this.  I hope to have more information by tomorrow.

                       

                      --

                      Maria

                      • 8. Re: Failed Update Install From Internal Update Server
                        wvoyek Level 1

                        Ok, thank you.

                         

                        I'm not sure if this will help but here are the relevant web server log entries that coincide with the latest update check:

                         

                        u_ex150204.log:

                         

                        2015-02-04 23:06:39 W3SVC2 my.local.server 10.17.3.102 GET /pub/flashplayer/update/current/sau/currentmajor.xml - 443 - 10.228.4.34 HTTP/1.1 Get+Flash+Player+version+xml/1.0 - - my.local.server 200 0 0 378 177 1

                        2015-02-04 23:06:39 W3SVC2 my.local.server 10.17.3.102 GET /pub/flashplayer/update/current/sau/16/xml/version.xml - 443 - 10.228.4.34 HTTP/1.1 Get+Flash+Player+version+xml/1.0 - - my.local.server 200 0 0 730 179 2

                        2015-02-04 23:06:39 W3SVC2 my.local.server 10.17.3.102 GET /pub/flashplayer/update/current/sau/16/xml/patch.xml - 443 - 10.228.4.34 HTTP/1.1 Get+Flash+Player+version+xml/1.0 - - my.local.server 404 0 2 202 177 3

                        2015-02-04 23:06:39 W3SVC2 my.local.server 10.17.3.102 GET /pub/flashplayer/update/current/sau/16/xml/patch.xml - 443 - 10.228.4.34 HTTP/1.1 Get+Flash+Player+version+xml/1.0 - - my.local.server 404 0 64 0 177 18

                         

                        FlashInstall.log:

                         

                        2015-2-4+23-6-39.722 [info] 1628 my.local.server

                        2015-2-4+23-6-39.724 [info] 1629 my.local.server

                        2015-2-4+23-6-39.726 [info] 1614

                        2015-2-4+23-6-39.728 [info] 1615

                        2015-2-4+23-6-39.729 [info] 1618

                        2015-2-4+23-6-39.731 [info] 1619 1063

                        2015-2-4+23-6-39.757 [info] 1628 my.local.server

                        2015-2-4+23-6-39.759 [info] 1629 my.local.server

                        2015-2-4+23-6-39.761 [info] 1614

                        2015-2-4+23-6-39.762 [info] 1615

                        2015-2-4+23-6-39.763 [info] 1618

                        2015-2-4+23-6-39.765 [info] 1604

                        2015-2-4+23-6-39.765 [info] 1608

                        2015-2-4+23-6-39.772 [info] 1631 /pub/flashplayer/update/current/sau/currentmajor.xml

                        2015-2-4+23-6-39.840 [info] 1630 /pub/flashplayer/update/current/sau/16/xml/version.xml

                        2015-2-4+23-6-39.842 [info] 1632

                        2015-2-4+23-6-39.842 [info] 1632

                        2015-2-4+23-6-39.843 [info] 1630 /pub/flashplayer/update/current/sau/16/xml/patch.xml

                        2015-2-4+23-6-39.845 [warning] 1445

                        2015-2-4+23-6-39.845 [info] 1632

                        2015-2-4+23-6-39.846 [info] 1630 /pub/flashplayer/update/current/sau/16/xml/patch.xml

                        2015-2-4+23-6-39.848 [warning] 1445

                        2015-2-4+23-6-39.848 [info] 1632

                        2015-2-4+23-6-39.849 [info] 1600

                        2015-2-4+23-6-39.856 [error] 1217 -2146881269

                        2015-2-4+23-6-39.856 [error] 1234 183

                        2015-2-4+23-6-39.857 [info] 1612

                        2015-2-4+23-6-39.859 [info] 1620

                        • 9. Re: Failed Update Install From Internal Update Server
                          wvoyek Level 1

                          Anything yet? I'd really like to get my network updated with the new version. I checked the FlashInstall.log and it's still got the same output (repeated every hour):

                           

                          2015-2-5+20-35-0.122 [info] 1628 my.local.server

                          2015-2-5+20-35-0.347 [info] 1629 my.local.server

                          2015-2-5+20-35-0.401 [info] 1614

                          2015-2-5+20-35-0.404 [info] 1615

                          2015-2-5+20-35-0.407 [info] 1618

                          2015-2-5+20-35-0.408 [info] 1619 1063

                          2015-2-5+20-35-0.440 [info] 1628 my.local.server

                          2015-2-5+20-35-0.443 [info] 1629 my.local.server

                          2015-2-5+20-35-0.447 [info] 1614

                          2015-2-5+20-35-0.449 [info] 1615

                          2015-2-5+20-35-0.450 [info] 1618

                          2015-2-5+20-35-0.452 [info] 1604

                          2015-2-5+20-35-0.452 [info] 1608

                          2015-2-5+20-35-0.453 [info] 1612

                          2015-2-5+20-35-0.454 [info] 1620

                          • 10. Re: Failed Update Install From Internal Update Server
                            m_vargas Adobe Employee

                            Hi William,


                            I apologize for not responding sooner.  I was hoping to get back to you earlier today, however, we actually had a Flash Player release today and I've been busy with tasks relating to that.  I'm still investigating your scenario (the main error is that the ActiveX installer signature validation failed, but this seems suspect as it's not being widely reported), however, you may want to download the latest fp_background_update.cab file (containing version 16.0.0.305) and giving that a try.

                             

                            --

                            Maria

                            • 11. Re: Failed Update Install From Internal Update Server
                              wvoyek Level 1

                              The latest cab has already been downloaded by the update server. Still no joy.

                               

                              BTW, where is the FlashInstall.log located on OS X? I have some Mac clients as well and I'd like to check on their status.

                              • 12. Re: Failed Update Install From Internal Update Server
                                m_vargas Adobe Employee

                                Hi William,

                                 

                                Unfortunately, I'm not able to reproduce the error you are observing, but will continue to investigate.  Using a network sniffing utility (such as Wireshark or similar), can you check to see if the installer file is actually being downloaded from the internal server to the machine?

                                 

                                On Mac, the file is FlashPlayerInstallManager.log located in ~/Library/Logs.  Log sessions have begin with ---- log start ---- and end with --- log end ----.  Some items also log to /private/var/log/install.log file, but there's no easy way to detect the beginning and ending of a log session in this file.  To ensure I capture the logs for a given test session, I view both files in the Console app, and insert a marker in the file before I begin testing. This ensures I capture all the logs for a given install and don't miss something.

                                 

                                --

                                Maria

                                • 13. Re: Failed Update Install From Internal Update Server
                                  wvoyek Level 1

                                  The information you gave about the signature not being verified and suggestion of using Wireshark to investigate led me to a resolution. I didn't have port 80 configured correctly for the host header I'm using. Once I got that sorted things started working. Thanks so much for your help.

                                  • 14. Re: Failed Update Install From Internal Update Server
                                    nimdam2350 Level 1

                                    Can you please describe the details needed to fix the bug.

                                    I have the same problems and don't know how to resolve them.

                                    Thanks.

                                    • 15. Re: Failed Update Install From Internal Update Server
                                      wvoyek Level 1

                                      Sure, but I'm not sure it will help.

                                       

                                      My issue was with how IIS was configured. I hadn't created the port 80 binding with a proper host header so the update service was only able to connect to the update site on port 443. Once I added the correct host header/port binding on 80 everything started working.

                                      • 16. Re: Failed Update Install From Internal Update Server
                                        m_vargas Adobe Employee

                                        Hi William,

                                         

                                        I'm glad that you were able to resolve the issue.

                                         

                                        --

                                        Maria