2 Replies Latest reply on Feb 5, 2015 5:31 AM by Fenella Acey

    Photoshop Crashed- can't uninstall Adobe App manager won't open either- PLEASE HELP!

    Fenella Acey

      My photoshop has crashed. I have the design suit standard- paid for license 2 years ago. Indesign and Illustrator work no problem. I have taken my Mac to the apple store to see if it was do with their update and it wasn't. They advised me to contact adobe and that its impossible!!  I have read on forums to update Java which I've done and that still docent help. I am now trying to uninstall the App and the installer will not work- can't even use the adobe manager. The error message is as follows:

       

      Process:               Adobe Photoshop CS6 [401]

      Path:                  /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6

      Identifier:            com.adobe.Photoshop

      Version:               ???

      Code Type:             X86-64 (Native)

      Parent Process:        ??? [1]

      Responsible:           Adobe Photoshop CS6 [401]

      User ID:               501

       

       

      Date/Time:             2015-02-05 09:51:54.515 +0000

      OS Version:            Mac OS X 10.10.2 (14C109)

      Report Version:        11

      Anonymous UUID:        EA1D0E4A-3CF8-8A05-1534-23A3AE6FEC43

       

       

       

       

      Time Awake Since Boot: 1800 seconds

       

       

      Crashed Thread:        0

       

       

      Exception Type:        EXC_BREAKPOINT (SIGTRAP)

      Exception Codes:       0x0000000000000002, 0x0000000000000000

       

       

      Application Specific Information:

      dyld: launch, loading dependent libraries

       

       

      Dyld Error Message:

        Library not loaded: @executable_path/../Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl

        Referenced from: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6

        Reason: no suitable image found.  Did find:

        /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/../Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl: unknown file type, first eight bytes: 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00

        /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/../Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl: unknown file type, first eight bytes: 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00

       

       

      Binary Images:

          0x7fff65497000 -     0x7fff654cd837  dyld (353.2.1) <65DCCB06-339C-3E25-9702-600A28291D0E> /usr/lib/dyld

          0x7fff8e2f0000 -     0x7fff8e4a0ff7  com.apple.QuartzCore (1.10 - 361.15) <72A78C43-30DF-3748-9015-4B28119DB27B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

          0x7fff90a0b000 -     0x7fff90c73ff3  com.apple.security (7.0 - 57031.10.10) <79C37E73-271B-3BEF-A96E-CDB83FF12CF0> /System/Library/Frameworks/Security.framework/Versions/A/Security

          0x7fff912b4000 -     0x7fff91dfeff7  com.apple.AppKit (6.9 - 1344.72) <44EF7DEB-3072-3515-9F34-2857D557E828> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

          0x7fff92ba2000 -     0x7fff92bb0ff7  com.apple.opengl (11.1.1 - 11.1.1) <F79F5FFF-372E-329E-81FB-EE9BD6A2A7A7> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

          0x7fff92c16000 -     0x7fff92facfff  com.apple.CoreFoundation (6.9 - 1152) <CBD1591C-405E-376E-87E9-B264610EBF49> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

          0x7fff939f1000 -     0x7fff93a3dff7  libcups.2.dylib (408) <9CECCDE3-51D7-3028-830C-F58BD36E3317> /usr/lib/libcups.2.dylib

          0x7fff959cf000 -     0x7fff95cfdfff  com.apple.Foundation (6.9 - 1152.14) <E3746EDD-DFB1-3ECB-88ED-A91AC0EF3AAA> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

          0x7fff95e72000 -     0x7fff95ee4ff7  com.apple.framework.IOKit (2.0.2 - 1050.10.8) <FDFB1FBE-6A0E-3D63-828C-CD53500FCB0F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

          0x7fff97d91000 -     0x7fff97d91fff  com.apple.Carbon (154 - 157) <0DF27AD6-ED64-34D7-825D-65297D276652> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

       

       

      Model: MacBookPro9,1, BootROM MBP91.00D3.B08, 4 processors, Intel Core i7, 2.3 GHz, 4 GB, SMC 2.1f175

      Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

      Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB

      Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353737334448302D434B302020

      Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353737334448302D434B302020

      AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.159.13.12)

      Bluetooth: Version 4.3.2f6 15235, 3 services, 19 devices, 1 incoming serial ports

      Network Service: Wi-Fi, AirPort, en1

      Serial ATA Device: ST500LM012 HN-M500MBB, 500.11 GB

      Serial ATA Device: HL-DT-ST DVDRW  GS31N

      USB Device: Hub

      USB Device: FaceTime HD Camera (Built-in)

      USB Device: Hub

      USB Device: Hub

      USB Device: Apple Internal Keyboard / Trackpad

      USB Device: IR Receiver

      USB Device: BRCM20702 Hub

      USB Device: Bluetooth USB Host Controller

      Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1