Do you see this error on opening any Edge Animate composition or simply launching the program results in error?
Pl let us know which version of Edge Animate you are using and If the error occurs for specific Edge Animate composition, it will be easy for us to help you if you can share the sample composition with us.
I can't launch the program so I was unable to follow these instructions.
Yes this error occurs on trying to launch the program from the start, so basically when I click on the 'An' icon in the dock (iMac), this error message appears instantly. Also the version of Edge Animate I'm using is 'Edge Animate CC 2014.1'.
Please see below the sequence of images: (I hope these help)
1) Click on the 'An' icon in the dock
2) The error message appears, I can't read it so I click 'ok'
3) Then the program 'quits unexpectedly'
I hope this helps, please let me know if you require any further information.
That's very weird and not reproducible. Is this the entire log message you get on crash? We are looking at this . Though we have not figured out the exact issue, Can you please try deleting the preferences and launch the app again..(Preferences are located at /users/<username>/Library/Preferences/Adobe/Edge Animate). Please delete the Edge Animate directory in the mentioned path and launch the application. If the app still crashes, please send us the full log report you get. We will try to resolve the issue ASAP.
Thanks for your patience
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Thank you very much the problem is resolved, but instead of removing the folder, I placed it on my desktop and placed it back, I have given a more detailed explanation below. And no this is not the entire log on the crash report, it's rather long though.
I followed your instructions, and removed the '5.0.1' folder that was in the 'Edge Animate' folder and stored it on my desktop. It had no content at the time I moved it, like in the '5.0.0' folder in the image below:
I then tried to open Edge Animate again, and the 'Red Error box' didn't show up, however it crashed instantly with the same 'Quit unexpectedly' report.
So I put the '5.0.1' folder back in the 'Edge Animate' folder, and the contents just seemed to be there all of a sudden? (please see image below) and now the program launches fine.
I am still yet to start a project and see if that works ok whilst working on it, however I will inform you if it works fine or any further problems occur, but for now it is all ok.
Thank you very much for you help on this.