2 Replies Latest reply on Feb 5, 2015 7:31 AM by onemandub

    AE CC 2014.2 crashes AFTER startup - crash fault module MSVCR110.dll

    onemandub

      Since yesterday morning (Wednesday 4th Feb 15) AE CC 2014.2 is crashing shortly after it starts up.

       

      Projects can be opened and footage can be imported and/or viewed inside a comp but within seconds explorer warns of the same crash fault every time.

       

      Any ideas, thoughts or solutions would be greatly appreciated right now - Jonathan S.

       

      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    AfterFX.exe

        Application Version:    13.2.0.49

        Application Timestamp:    54816501

        Fault Module Name:    MSVCR110.dll

        Fault Module Version:    11.0.51106.1

        Fault Module Timestamp:    5098826e

        Exception Code:    40000015

        Exception Offset:    00000000000740da

        OS Version:    6.1.7601.2.1.0.256.48

        Locale ID:    2057

        Additional Information 1:    3b7c

        Additional Information 2:    3b7c1a01106e59da7831bf551db78835

        Additional Information 3:    428d

        Additional Information 4:    428dabe23420e869f79bdc2d71421a26

       

      Running 64-bit Win 7 on an HPZ820 CPU E5-2665  2.4GHz (x2) 128 GB RAM (95gb reserved for After Effects)

        • 1. Re: AE CC 2014.2 crashes AFTER startup - crash fault module MSVCR110.dll
          Mylenium Most Valuable Participant

          Did you install another software? Updated a driver? If so, you may need to reinstall AE so the correct versions of the MSVC libraries are installed or you may need to undo whatever change you made. Also check your cache settings, perhaps the cache is damaged or full and causes these crashes whenever you try to add more footage on top of the pile.

           

          Mylenium

          • 2. Re: AE CC 2014.2 crashes AFTER startup - crash fault module MSVCR110.dll
            onemandub Level 1

            The only thing i can think of regarding new software would have been plugins for Cinema 4D - nothing for After Effects.

             

            There was an issue with the drive where the cache folder sits but that was resolved. I usually clear the cache daily.

             

            One thing i failed to mention was that the AE projects that were crashing were all 32-bit...

             

            ...so in the mean time (to get on with the work that needs doing) i found that if i avoid 32-bit project setups (stick to 16 bit)

            within After Effects it doesn't crash so i might wait until friday evening before a full uninstall/reinstall.

             

            Thanks for the advice Mylenium.