Adobe Photoshop Elements 13 will not install on my desktop computer. It does install on my laptop. Both computers are running Windows 8.1 64 bit Pro. What is the solution?

[SashaRaji]

Adobe Photoshop Elements 13 will not install on my desktop computer. It does install on my  laptop. Both computers are running Windows 8.1 64 bit Pro. What is the solution?

[kglad]

why won't it install?  ie, do you see an error message?

if you have no idea, check the installation logs - Troubleshoot with install logs | CS5, CS5.5, CS6, CC

[SashaRaji]

There is no error message. It starts with a box saying Installer Initializing and a green progress goes across the screen over about one minute and then the box disappears.

[kglad]

and the install logs?

[herbl95057539]

I have the same problem.  Did anyone offer a solution?

[herbl95057539]

And the answer is...Install in Safe Mode. After a few hours with a really nice Tech Agent (Payush from New Delhi) he determined that some of the security software I was using (Norton, Malwarebytes, and MacAfee) were blocking the installation even though I had disabled them.

The solution was to install it in Safe Mode.