Adobe has just released the 13.1 Update for Premiere Elements 13, Photoshop Elements 13, and Elements Organizer 13.1.
Consider updating to 13.1 for all and then determining what affect that has on your audio issue.
But before that, consider
The type of problem that you report is not unusual for the Elements Organizer, but is not expect for the Premiere Elements as well for this
same video. This suggests to me that we should know the properties of this source file
Interlaced of Progressive
Pixel aspect Ratio
or perhaps we could get that type of information by knowing the brand/model/settings for the camera that recorded the video.
Problems with the same symptoms can (often do) have differences causes. So let us examine the details specific to your situation.
Any questions or need clarification, please do not hesitate to ask.
Garry, did you ever get this resolved?
I have just responded to your question tacked onto another of these threads on Elements Organizer 13/13.1 player sound.
And, I have asked that you there to consider creating your own new thread on this issue. We would look forward to discussing the details of your specific situation.
When problems, the typical scenario is no sound the Elements Organizer or Premiere Elements and not Elements Organizer and Premiere Elements.
garrym, the originator of the thread that we are in now, did not return with the details necessary to evaluate that specific situation.
Again, please consider creating your own new thread where we could focus on the details that you supply to find the answer that you seek.